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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
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Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Zafar A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Very handy tool for a small business

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

The design of platform is very positively built, with daily greetings and cheering quotes. It is definitely different experience on your daily work routine.

What is your favorite aspect of this product?

Its easy usage and affordable price.

What do you dislike most about this product?

At the moment no minuses, they are heading to right direction.

What recommendations would you give to someone considering this product?

It is highly recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Justin S.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Time and paycheck tracking made simple

Likeliness to Recommend

8 /10

What differentiates Gusto from other similar products?

Invaluable aid, and remarkably easy to implement. not convoluted or stuffed with unnecessary details. The information you really need, condensed. Things like W-2s, holiday cards, and pay stubs. It's all in one convenient location.

What is your favorite aspect of this product?

I appreciate the system's intuitive layout and how easy it is to read the information presented. The system's user interface is intuitive, with readily accessible tabs. The dashboard also features notices and headlines that keep me abreast of developments and tasks. In addition, they provide great assistance with customers.

What do you dislike most about this product?

It seems that Gusto just handles payroll, so I had to go to a different platform to manage my company's health insurance. Nonetheless, Gusto is among the greatest payroll systems I've used.

What recommendations would you give to someone considering this product?

I like being able to easily adjust my pay schedule, ask for payments in advance, and see a detailed accounting of not only my own but also my employer's tax contributions.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Javier J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Accounting platform for companies

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

It is a good low-cost software for payroll. They focus their efforts on medium to large companies. We have saved money by switching to Gusto, it offers reasonable service fees. Not having to write checks and the additional accounting that would be involved with uncashed and lost checks, They have very capable customer service, they helped us get things done faster. very happy with the service they offer you.

What is your favorite aspect of this product?

The software helped us with the speed of completing jobs and with the employee roster, to hire new staff on time. It gives us a great advantage in not having a lot of accounting knowledge and also helps us with fiscal requirements, both monthly and quarterly as well as when we need access from our cell phone. Gusto sends reminder emails when it is time to run payroll or a new hire has not completed their onboarding.

What do you dislike most about this product?

After a year of use, it became slow. Sometimes you have to refresh it and wait about 15-20 minutes. Would be excellent lower prices for the time clock feature. Getting customers to use the integrated time clock can be a challenge, and creates unnecessary hassle. It should be included in the base rate and the reporting part is the weakest part of the platform and needs a lot of work.

What recommendations would you give to someone considering this product?

We recommend Gusto many times over time. Gusto may not be scalable enough for larger organizations at some point, but we haven't experimented with it because if you need any payroll services, Gusto is easy to use and takes care of all the difficult things that a small business owner doesn't have time to do and having to have an accountant at an additional expense.

Pros

  • Continually Improving Product
  • Reliable
  • Caring
  • Respectful

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