Gusto Logo
Gusto Logo
Gusto

Gusto

Composite Score
7.8 /10
CX Score
7.9 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

88 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
88%
Conflict Resolution:
83%
Strategy & Innovation:
83%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

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5% Negative
0% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 82

Time and Attendance

85

Vacation and Leave Tracking

80

Direct Deposit

79

Self Service Portal

77

Accounting Systems Interface

75

Compensation Management

75

Taxation Deduction

75

Benefits Calculation

73

Retirement Plan Tracking

72

HR Systems Interface

69

Tax Form Preparation

69

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

90

Business Value Created

81

Breadth of Features

79

Ease of Implementation

79

Quality of Features

77

Availability and Quality of Training

75

Ease of IT Administration

75

Vendor Support

73

Ease of Data Integration

72

Product Strategy and Rate of Improvement

72

Ease of Customization

70

Gusto Reviews

  • Role: Human Resources
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Could have been integrated to bigger platforms

Likeliness to Recommend

4 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nancy C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Overall payroll management has become easier.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Offering employee benefits should be feasible for any small business, according to Gusto. Gust may offer knowledgeable advice whether a company is purchasing health insurance for the first time or needs to combine an existing plan with payroll. The company claims that their cutting-edge, user-friendly software and staff of certified advisors assist consumers in navigating benefits with confidence.

What is your favorite aspect of this product?

Payroll and employee documentation may be retrieved with ease because everything is conveniently kept in one place. You don't have to print it out and manage it yourself because at the end of the fiscal year, they email and mail copies of the W-2 to the employees. It's very easy to use and has great functionality. I can quickly hire a new employee and provide them with the necessary papers.

What do you dislike most about this product?

It glitches a little bit now and then. To access the tab I desire, I occasionally need to reload the page. And although it's not a deal-breaker by any means, it can be annoying occasionally. But I always acquire the information I require.

What recommendations would you give to someone considering this product?

Moving my payroll to Gusto was simple because I had previously utilized local payroll businesses with rising fees, subpar support, and representatives who vanished. The reports are satisfactory, the website functions effectively, and assistance has been offered when needed. The cost is straightforward and simple to understand. No further calculators are required for that. Reminders are sent through the portal, and most of it can be automated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Matt D.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Best solution for payrolls.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is the collaborator you want to develop and grow your team, regardless of whether you're just getting started or expanding your rapidly expanding firm. With Gusto, you can access a variety of contemporary HR functions in one location, including payroll, benefits, hiring, and managerial resources. Gusto offers fantastic service, automatically analyzes and files payroll taxes, and helps keep businesses compliant.

What is your favorite aspect of this product?

I appreciate how easily this website can be used. The learning curve is not very steep, even though it was my first experience using Gusto to manage our competitive pay function. I also like their top-notch customer service. When you ask for a call for assistance, they call you right away, and most of the time, my problems are fixed.

What do you dislike most about this product?

I have issues with my dashboard clearing away outdated alerts. For instance, my dashboard notifies me that my employees' insurance quote is available for my approval even though I put up a program for workers' insurance almost two years ago.

What recommendations would you give to someone considering this product?

Our primary HR platform is Gusto. Gusto is used by us to handle and process payroll, pay contractors, pay taxes, finish and submit necessary tax/compliance documents, and offer benefits to employees. Gusto has long been a great option when we needed a simple, affordable tool to manage payroll, benefits, taxes, and all the HR paperwork.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity