Gusto Customer Reviews 2025 | SoftwareReviews

Gusto

Composite Score

7.8 /10

CX Score

7.9 /10

17 Reviews Write a Review

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What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

88 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 88%
Conflict Resolution:: 83%
Strategy & Innovation:: 83%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

5% Negative

0% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Time and Attendance

Vacation and Leave Tracking

Direct Deposit

Self Service Portal

Accounting Systems Interface

Compensation Management

Taxation Deduction

Benefits Calculation

Retirement Plan Tracking

HR Systems Interface

Tax Form Preparation

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Human Capital Management - Midmarket

Score 8.4

View Gusto in this category (opens in a new tab)

Benefits Administration

Score 7.7

View Gusto in this category (opens in a new tab)

Gusto Reviews

Allan Francisco J.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Good product, but lousy communication

Likeliness to Recommend

6 /10

What differentiates Gusto from other similar products?

I am sure there are far better offerings.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Their response whenever there are issues raised to them as to delay in salary. They always blame the client, instead of owning up the mistakes which clearly are theirs

What recommendations would you give to someone considering this product?

Be ready to be frustrated with their problem solving capabilities

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Fair
Less Effective Service
Wastes Time

Adar A.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Provides Data Clarity

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto is incredibly simple, ensuring all members have quick access to information. It provides clarity and transparency, and reduces objections.

What is your favorite aspect of this product?

Gusto makes the process of calculating work hours clear, allowing everyone to easily submit comments and inquiries. Its notifications are great and improve response time. I loved the efficiency of the dashboards, which clearly outline all the details.

What do you dislike most about this product?

There are no downsides at all. Gusto automates data collection completely, and the forms are great and easy for everyone to fill out.

What recommendations would you give to someone considering this product?

Gusto ensures accurate, error-free calculations and ensures adherence to due dates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Payments came on time

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

They make it very easy to access documents

What is your favorite aspect of this product?

They pay you super fast

What do you dislike most about this product?

We didnt use all the benefits and not sure if it was clearly articulated

What recommendations would you give to someone considering this product?

Get the best price possible

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Gusto

What is Gusto?

Company Details

Book a Free Demo Today!

Gusto Ratings

85 Likeliness to Recommend

88 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Gusto?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Benefits Calculation Ability to calculate benefits

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Human Capital Management - Midmarket

Benefits Administration

Gusto Reviews

Allan Francisco J.

Good product, but lousy communication

Likeliness to Recommend

Pros

Cons

Adar A.

Provides Data Clarity

Likeliness to Recommend

Pros

David P.

Payments came on time

Likeliness to Recommend

Pros

Feature Ratings

Time and Attendance

Vacation and Leave Tracking

Direct Deposit

Self Service Portal

Accounting Systems Interface

Compensation Management

Taxation Deduction

Benefits Calculation

Retirement Plan Tracking

HR Systems Interface

Tax Form Preparation

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization