What is Gusto?
Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
90 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payroll Integration
Benefits Administration
Self Service Portal
User and Enrollment Management
Regulatory Compliance
Contributions and Payment Tracking
Claims Management
Archiving and Reporting
Provider Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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Gusto Reviews
Jen M.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted May 2022
Easiest option for payroll newbies!!
Likeliness to Recommend
What differentiates Gusto from other similar products?
I cant say exactly because I have never used a payroll service before. However, in doing research for a payroll provider, Gusto clearly came out on top in terms of features and costs. The ease of use has been exceptional in our business!
What is your favorite aspect of this product?
Ease of use. I had never touched a payroll platform prior to Gusto and let me tell you, I was intimidated. These are peoples paychecks we're talking about! State and federal taxes! And a whole lot more. Gusto made it completely easy to set up from start to finish. They even take care of filing new hire reports, and submitting quarterly tax documents. The user interface is incredibly intuitive and simple to use. I would recommend Gusto for any employer looking to set up payroll!
What do you dislike most about this product?
Can't say there is anything I dislike so far. We have used it since the beginning of 2022 and each time, payroll has gone off without so much as a hiccup.
What recommendations would you give to someone considering this product?
Gusto integrates with so many other platforms and services, it really does deserve a second look. While it may not be as known in payroll as highly as ADP or other giants, it really has made a name for itself and is user-friendly. Both for the employee and the employer. Everything is self-explanatory and there are walkthroughs for everything. Again, I have to reiterate that I have NEVER used a payroll service before this year. I was intimidated and nervous I was going to mess up. Not once have I had to reach out to Customer Support for help. It really is just that easy.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Melanie T.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Mar 2022
Gusto: we do payroll quickly and error-free
Likeliness to Recommend
What differentiates Gusto from other similar products?
Since we have had this software in our payroll department, the calculation of payroll, employees' working hours and everything related to their work, we do it in a fast, orderly and error-free way thanks to its tools. It is a very easy to use program and has made our work much easier.
What is your favorite aspect of this product?
It has an employee portal tool, where we have in an organized way the information of each employee of the company. The tracking of vacation time and absences of employees and weekly hours, allows calculations and payments are accurate and error-free.
What do you dislike most about this product?
I can't remember anything serious happening with this software. If I have to complain about something, it would be that on one occasion the system crashed, so that it had to be uninstalled and installed again, but we had the help of the technical service and they advised us to install it correctly.
What recommendations would you give to someone considering this product?
Gusto is one of the most complete software for payroll management that we have used and with a great help management for the payment of insurance and benefits for workers. Very easy to use, with a very friendly interface where we found it easy to navigate.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation
Please tell us why you think this review should be flagged.
Nicole K.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2022
Easy to use and well integrated system
Likeliness to Recommend
What differentiates Gusto from other similar products?
I definitely think that Gusto was built to simplify the employees ability to access benefits details and navigate their payroll. Gusto operates with flexible modus operandi, as it adopts all specific calculations and processes as complex as they may be. Makes it easy to process and manage benefits, both in cases where we can import our existing benefits plans, or we can create a new one in line with the system's templates
What is your favorite aspect of this product?
The system specializes in hands-free payment processing, which means that we are only required to schedule remuneration data at the beginning of the process.
What do you dislike most about this product?
Gusto does not feature any activity dashboard. Gusto does not offer a free trial to help customers test out their features before committing.
What recommendations would you give to someone considering this product?
Gusto's payroll management and benefits administration can be described with three words - Simple, Automated, and Transparent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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