
In Partnership With SelectHub

What is Guestrev?
Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on factors such as perceived value, guests’ willingness to pay, and dynamic demand and availability indicators. Forecast accurately, price with certainty, and make quick, agile decisions.
Company Details
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In Partnership With SelectHub
Guestrev Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Guestrev.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 100%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 89%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guestrev?
Pros
- Effective Service
- Respectful
- Client's Interest First
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Property Support
Multi Currency
Automated Revenue Management
Real-Time
Recommended Rates
Customer Segmentation
Data Visualization
Reporting
Integration
Competitive Rate Modeling
Multi-Language Support
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Guestrev Reviews
James M.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2022
User-friendly product and pertinent to business!
Likeliness to Recommend
What differentiates Guestrev from other similar products?
Guestrev is very functional with gaming where many other products deal with hotel only.
What is your favorite aspect of this product?
The accessibility of the product. It can be accessed from any location. How dynamic the product can be with our business is also a favorite aspect.
What do you dislike most about this product?
The group management product can be further developed.
What recommendations would you give to someone considering this product?
Spend the extra and go with the HTNG communication. It allows the business to be more dynamic and the transmission of information is quicker.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Easy to use, and some features could improve
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
Andres R.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Feb 2022
Best RMS solution for a hotel casino resort.
Likeliness to Recommend
What differentiates Guestrev from other similar products?
For casino driven hotel resorts, compared to IdeaS and Duetto, Guestrev is the best solution currently that has proper casino customer scoring capabilities with proper displacement calculations and also integrates well with the Opera PMS.
What is your favorite aspect of this product?
The combined feature set: Non-Room Revenue Forecasting (e.g. Casino Theoretical), Customer Segmentation and daily scoring capability. Web application allows easy yielding and rate changes via web application on desktop and mobile.
What do you dislike most about this product?
1. Slow development cycle. Product has not had much improvements in the past 6 years. 2. Lack of batch upload features. 3. Products in catalogue (RevIntel, GroupRev, and Guestrev) do not speak well to each other can be considered siloed from one another.
What recommendations would you give to someone considering this product?
This product requires good technical understanding of the PMS (Property Management System) and how it communicates with the RMS (Guestrev) as well as the customer valuation model provided to the vendor. A poor implementation will yield a poor product and it requires that the customer be a good project manager for it to work. Expect nuances and customizations because no "vanilla" install will function optimally.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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