Cendyn

Guestrev

Composite Score

7.2 /10

CX Score

7.6 /10

10 Reviews Write a Review

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What is Guestrev?

Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on factors such as perceived value, guests’ willingness to pay, and dynamic demand and availability indicators. Forecast accurately, price with certainty, and make quick, agile decisions.

Company Details

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Awards & Recognition

Guestrev won the following awards in the Hotel Revenue Management System category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Guestrev Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guestrev.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guestrev?

0% Negative

19% Neutral

81% Positive

Pros

Effective Service
Respectful
Client's Interest First
Generous Negotitation

Feature Ratings

Average 76

Multi Currency

Multi-Property Support

Customer Segmentation

Channel Management

Data Visualization

Availability Controls

Big-Data/Custom Data Sources

Real-Time

Integration

Competitive Rate Modeling

Automated Revenue Management

Vendor Capability Ratings

Average 78

Business Value Created

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Guestrev Reviews

Billy C.

Role: Industry Specific Role
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Tremendous rate growth

Likeliness to Recommend

10 /10

What differentiates Guestrev from other similar products?

For our resort Guestrev was the best solution to handle our complicated inventory set up, which includes different types of ownership levels of various units, a large number of room types, and a multi-property resort that operates under the same umbrella. Not only did we love the intuitiveness of the product, but the sales experience from the initial calls through on-site and online demos really set it apart from the competition. One other huge determining factor for us was the length and breadth of on-site training that was to be provided. Unfortunately, due to COVID, we were unable to have the on-site training for our initial configuration.

What is your favorite aspect of this product?

Being able to pull competitor rate data from a third party site into Guestrev and assigning percentages to those comp set hotels to assist in the calculation of recommended rates.

What do you dislike most about this product?

If need the arises to make overrides to multiple dates (in particular we were using the group block override feature to account for dates where we were capping occupancy and wanting Guestrev to take into account the reduced inventory for pricing), having to do this manually for each and every date rather than some type of date range capability was not ideal.

What recommendations would you give to someone considering this product?

I wish the on-site configuration/training could have taken place for us. It was no fault of the team from Cendyn, but that was a frustrating part for us. I would highly recommend making sure you get the on-site training.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Guestrev

What is Guestrev?

Company Details

Book a Free Demo Today!

Awards & Recognition

Guestrev Ratings

91 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Guestrev?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The system can calculate for any currency

Multi-Property Support Allows for optimization across multiple locations

Customer Segmentation The system can separate customers into tiered groupings and suggest rates accordingly.

Channel Management Allows for differential costs and control of the availability by channel by optimizing the total net profit contribution.

Data Visualization Ability to visually display the data in a digestible and understandable format so that problems are clearly visible and other departments can review.

Availability Controls Detailed availability controls at the same level of detail that a hotel sells its products, e.g. by day of arrival or length of stay.

Big-Data/Custom Data Sources Revenue manager can incorporate external third-party data & modify weightings and apply overrides to establish demand & rate models.

Real-Time Allows for real-time, instant or on-demand (vs. scheduled) data refreshes to/from the hotel PMS.

Integration Solution is able to integrate with other platforms and solutions such as PMS, CRM, OTA, Group Sales, CMS, POS.

Competitive Rate Modeling Ability to import/integrate with competitive rate information sources.

Automated Revenue Management AI, ML, and other advanced algorithms are utilized to drive pricing and process optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Guestrev Reviews

Billy C.

Tremendous rate growth

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Multi-Property Support

Customer Segmentation

Channel Management

Data Visualization

Availability Controls

Big-Data/Custom Data Sources

Real-Time

Integration

Competitive Rate Modeling

Automated Revenue Management

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization