Cendyn

Guestrev

Composite Score

7.3 /10

CX Score

7.6 /10

11 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Guestrev?

Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel. Guestrev offers open pricing recommendations by room type and market segment. Price each room type independently of overall demand based on factors such as perceived value, guests’ willingness to pay, and dynamic demand and availability indicators. Forecast accurately, price with certainty, and make quick, agile decisions.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Guestrev won the following awards in the Hotel Revenue Management System category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Guestrev Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guestrev.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

100

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 100%
Conflict Resolution:: 92%
Strategy & Innovation:: 89%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guestrev?

0% Negative

16% Neutral

84% Positive

Pros

Effective Service
Respectful
Client's Interest First
Generous Negotitation

Feature Ratings

Average 80

Multi-Property Support

Multi Currency

Automated Revenue Management

Real-Time

Recommended Rates

Customer Segmentation

Data Visualization

Reporting

Integration

Competitive Rate Modeling

Multi-Language Support

Vendor Capability Ratings

Average 80

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Customization

Guestrev Reviews

Renato G.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Fabulous product, features can be improved..

Likeliness to Recommend

9 /10

What differentiates Guestrev from other similar products?

Its Gaming knowledge and expertise.

What is your favorite aspect of this product?

Accurate demand forecast and rate recommendation. Also great support from Sandy Rath.

What do you dislike most about this product?

Its limitation on segmentation and it needs further product development to allow for more customisable ways to optimise revenue.

What recommendations would you give to someone considering this product?

Brilliant product and great support from both IT and Client Services team. Talk to other users to ensure this tool is the right fit for your business.

Pros

Respectful
Reliable
Performance Enhancing
Trustworthy

Billy C.

Role: Industry Specific Role
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Tremendous rate growth

Likeliness to Recommend

10 /10

What differentiates Guestrev from other similar products?

For our resort Guestrev was the best solution to handle our complicated inventory set up, which includes different types of ownership levels of various units, a large number of room types, and a multi-property resort that operates under the same umbrella. Not only did we love the intuitiveness of the product, but the sales experience from the initial calls through on-site and online demos really set it apart from the competition. One other huge determining factor for us was the length and breadth of on-site training that was to be provided. Unfortunately, due to COVID, we were unable to have the on-site training for our initial configuration.

What is your favorite aspect of this product?

Being able to pull competitor rate data from a third party site into Guestrev and assigning percentages to those comp set hotels to assist in the calculation of recommended rates.

What do you dislike most about this product?

If need the arises to make overrides to multiple dates (in particular we were using the group block override feature to account for dates where we were capping occupancy and wanting Guestrev to take into account the reduced inventory for pricing), having to do this manually for each and every date rather than some type of date range capability was not ideal.

What recommendations would you give to someone considering this product?

I wish the on-site configuration/training could have taken place for us. It was no fault of the team from Cendyn, but that was a frustrating part for us. I would highly recommend making sure you get the on-site training.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Guestrev

What is Guestrev?

Company Details

Book a Free Demo Today!

Awards & Recognition

Guestrev Ratings

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Guestrev?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Property Support Allows for optimization across multiple locations

Multi Currency The system can calculate for any currency

Automated Revenue Management AI, ML, and other advanced algorithms are utilized to drive pricing and process optimization.

Real-Time Allows for real-time, instant or on-demand (vs. scheduled) data refreshes to/from the hotel PMS.

Recommended Rates The system pushes rates to frontline employees based on established parameters

Customer Segmentation The system can separate customers into tiered groupings and suggest rates accordingly.

Data Visualization Ability to visually display the data in a digestible and understandable format so that problems are clearly visible and other departments can review.

Reporting Easy-to-read dashboards and both pre-built and customizable reports exist.

Integration Solution is able to integrate with other platforms and solutions such as PMS, CRM, OTA, Group Sales, CMS, POS.

Competitive Rate Modeling Ability to import/integrate with competitive rate information sources.

Multi-Language Support The system can support multiple languages

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Guestrev Reviews

Renato G.

Fabulous product, features can be improved..

Likeliness to Recommend

Pros

Billy C.

Tremendous rate growth

Likeliness to Recommend

Pros

Most Popular Guestrev Comparisons

Atomize

IDeaS G3 Revenue Management System

FLYR Hospitality

RoomPriceGenie

Infor RMS

Duetto GameChanger

2
Since last award

Feature Ratings

Multi-Property Support

Multi Currency

Automated Revenue Management

Real-Time

Recommended Rates

Customer Segmentation

Data Visualization

Reporting

Integration

Competitive Rate Modeling

Multi-Language Support

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Customization