GoTo

GoToConnect

Composite Score

8.7 /10

CX Score

8.8 /10

39 Reviews Write a Review

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What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details

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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative

2% Neutral

94% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 86

Communications

Secure Access

Centralized Management Portal

Presence IM

Call Management

Web & Desktop Conferencing

Mobility

Analytics Reporting

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

GoToConnect Reviews

Justin R.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Well Organized Communication Channel

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

LogMeIn GoTo being found online gives it mobility, an incredible way for communication and accessibility. Again, LogMeIn GoTo ensure there is authenticity and security for persons who require to access any part or content in the application.

What is your favorite aspect of this product?

LogMeIn GoTo has time planning feature, referred to as session controller, this ensures all communications happens as planned. There is continuous UCC and audio transcription which guarantees quick conveyance of information.

What do you dislike most about this product?

LogMeIn GoTo is cautious of making customers happy and engaged in every communication activity and due to this, there is maximum hope and satisfaction.

What recommendations would you give to someone considering this product?

LogMeIn GoTo is a centralized communication means, super coordinated and practical in the implementation process. The goodness with LogMeIn GoTo is that ideas, concepts, and innovative mindset are always accessible and available.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

JP K.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Fantastic product. Easy to use

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

I like how it lets me share my screen or see the other screen if needed.

What is your favorite aspect of this product?

Being able to fix issues remotely

What do you dislike most about this product?

Sometimes using the web version doesn't have the same features as the desktop version.

What recommendations would you give to someone considering this product?

Make sure you install the desktop version on an pc that will be hosting meetings.

Pros

Trustworthy
Unique Features
Efficient Service
Inspires Innovation

GoToConnect

What is GoToConnect?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

GoToConnect Ratings

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love GoToConnect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

GoToConnect Reviews

Justin R.

Well Organized Communication Channel

Likeliness to Recommend

Pros

JP K.

Fantastic product. Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Communications

Secure Access

Centralized Management Portal

Presence IM

Call Management

Web & Desktop Conferencing

Mobility

Analytics Reporting

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement