GoTo

GoToConnect

Composite Score

8.3 /10

CX Score

8.4 /10

41 Reviews Write a Review

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What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details

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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 96%
Strategy & Innovation:: 88%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

3% Negative

2% Neutral

95% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 85

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

GoToConnect Reviews

Orlando P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

A way to connect with consumers.

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Unlike other tools, we ourselves can say that this is unique because it is a fantastic solution for remote performance, in addition to the fact that if it becomes essential, the application can be installed on my mobile device, in addition to being quite easy to use unlike of his corridor.

What is your favorite aspect of this product?

What fascinates me the most about this instrument is that the call application can be used not only on the computer but also on cell phones as if it were a desk phone, we also have the possibility of designing personalized call routing quite perfectly.

What do you dislike most about this product?

Since we are using this instrument, we have not found a failure in this product, rather we are practical with it, for which we have the possibility to mention that it is oriented in the right direction.

What recommendations would you give to someone considering this product?

One of the reasons why we can recommend this product is because it is reasonably priced, plus it is also quite easy to integrate and use, for which we are all quite happy.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Margareth L.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Unification of the work team

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

What I like the most is that it is a system that integrates digital functions into a work tool such as landlines, allowing professionals not to have to acquire new systems to communicate, but directly from the new one to engage in conversations with good quality audio, the tool has more functions that are usually beneficial for companies

What is your favorite aspect of this product?

What I like the most about this system is the accessibility of the tool, making it possible to make calls for free, also, as it is a system that seeks to keep everyone connected, it is possible to hold conferences completely live using the same tool. by video with complete and understandable procedures

What do you dislike most about this product?

This tool has been adapting to each client's request, so it is quite complete and I have no negative comments.

What recommendations would you give to someone considering this product?

It is recommended for any company because it is easy to understand and it will not be a high cost for your company.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kait G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Flawless range of inbound communication features

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

It comes with automation features such as the ability to set up an action to occur at a specific time, or get automatic notifications when a new sale is made. It is a reliable and trustworthy service with HD voice quality and unlimited calling.

What is your favorite aspect of this product?

Dedicated GoTo Connect app to manage calls from mobile devices, tablets or laptop. I can always contact their service team as they offer high-quality customer service.

What do you dislike most about this product?

Some of the management and collaboration features such as task management and the ability to create and and track our own SLAs are missing from the system.

What recommendations would you give to someone considering this product?

GoToConnect is the best phone system for low-price longevity because it offers the magical combination of fantastic value for money and easy scalability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GoToConnect

What is GoToConnect?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

GoToConnect Ratings

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love GoToConnect?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

GoToConnect Reviews

Orlando P.

A way to connect with consumers.

Likeliness to Recommend

Pros

Margareth L.

Unification of the work team

Likeliness to Recommend

Pros

Kait G.

Flawless range of inbound communication features

Likeliness to Recommend

Pros

Most Popular GoToConnect Comparisons

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Feature Ratings

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration