What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Web & Desktop Conferencing
Mobility
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Margareth L.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Unification of the work team
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
What I like the most is that it is a system that integrates digital functions into a work tool such as landlines, allowing professionals not to have to acquire new systems to communicate, but directly from the new one to engage in conversations with good quality audio, the tool has more functions that are usually beneficial for companies
What is your favorite aspect of this product?
What I like the most about this system is the accessibility of the tool, making it possible to make calls for free, also, as it is a system that seeks to keep everyone connected, it is possible to hold conferences completely live using the same tool. by video with complete and understandable procedures
What do you dislike most about this product?
This tool has been adapting to each client's request, so it is quite complete and I have no negative comments.
What recommendations would you give to someone considering this product?
It is recommended for any company because it is easy to understand and it will not be a high cost for your company.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Kait G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Flawless range of inbound communication features
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It comes with automation features such as the ability to set up an action to occur at a specific time, or get automatic notifications when a new sale is made. It is a reliable and trustworthy service with HD voice quality and unlimited calling.
What is your favorite aspect of this product?
Dedicated GoTo Connect app to manage calls from mobile devices, tablets or laptop. I can always contact their service team as they offer high-quality customer service.
What do you dislike most about this product?
Some of the management and collaboration features such as task management and the ability to create and and track our own SLAs are missing from the system.
What recommendations would you give to someone considering this product?
GoToConnect is the best phone system for low-price longevity because it offers the magical combination of fantastic value for money and easy scalability.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Bethany I.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
The highest quality videoconferencing software
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It's incredible to keep in touch with people regardless of their location. Since we implemented it, we have been able to streamline our interactions with stakeholders, both internal and external. The ability to record customer conversations has also been valuable in gaining feedback on how we could improve our service. In light of my experience with the software, it would be an excellent asset for companies of any size, as it allows users to quickly and easily connect with others from any location.
What is your favorite aspect of this product?
It's a great way to keep in touch with co-workers and customers through teleconferencing and online meetings, and it's easy to set up and use. I can record calls from my computer or phone to set up and participate in meetings from anywhere in the world. GoTo Connect integrates seamlessly with many different platforms and applications.
What do you dislike most about this product?
Its current user interface is clunky and tends to confuse navigation, something I would like to see improved.
What recommendations would you give to someone considering this product?
It can be used by businesses of various sizes to protect sensitive communications. The low cost does not compromise the product's high standard of quality or its powerful performance. There is a different reason to trust this product because it is continually updated. Everyone in the community should do it to raise the bar regarding the quality of their relationships.
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation
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