GoToConnect Logo Award Winner Product Badge
GoToConnect Logo Award Winner Product Badge
GoTo

GoToConnect

8.7 /10
Category
GoToConnect
8.7 /10

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details


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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative
2% Neutral
94% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Communications

91

Secure Access

88

Centralized Management Portal

87

Presence IM

86

Call Management

86

Web & Desktop Conferencing

86

Mobility

86

Analytics Reporting

85

Session Border Controller

83

Continuous UCC

81

Speech Access and Personal Assistant

81

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Ease of IT Administration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Vendor Support

86

Ease of Customization

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

GoToConnect Reviews

Margareth L.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Unification of the work team

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

What I like the most is that it is a system that integrates digital functions into a work tool such as landlines, allowing professionals not to have to acquire new systems to communicate, but directly from the new one to engage in conversations with good quality audio, the tool has more functions that are usually beneficial for companies

What is your favorite aspect of this product?

What I like the most about this system is the accessibility of the tool, making it possible to make calls for free, also, as it is a system that seeks to keep everyone connected, it is possible to hold conferences completely live using the same tool. by video with complete and understandable procedures

What do you dislike most about this product?

This tool has been adapting to each client's request, so it is quite complete and I have no negative comments.

What recommendations would you give to someone considering this product?

It is recommended for any company because it is easy to understand and it will not be a high cost for your company.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kait G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Flawless range of inbound communication features

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

It comes with automation features such as the ability to set up an action to occur at a specific time, or get automatic notifications when a new sale is made. It is a reliable and trustworthy service with HD voice quality and unlimited calling.

What is your favorite aspect of this product?

Dedicated GoTo Connect app to manage calls from mobile devices, tablets or laptop. I can always contact their service team as they offer high-quality customer service.

What do you dislike most about this product?

Some of the management and collaboration features such as task management and the ability to create and and track our own SLAs are missing from the system.

What recommendations would you give to someone considering this product?

GoToConnect is the best phone system for low-price longevity because it offers the magical combination of fantastic value for money and easy scalability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bethany I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The highest quality videoconferencing software

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

It's incredible to keep in touch with people regardless of their location. Since we implemented it, we have been able to streamline our interactions with stakeholders, both internal and external. The ability to record customer conversations has also been valuable in gaining feedback on how we could improve our service. In light of my experience with the software, it would be an excellent asset for companies of any size, as it allows users to quickly and easily connect with others from any location.

What is your favorite aspect of this product?

It's a great way to keep in touch with co-workers and customers through teleconferencing and online meetings, and it's easy to set up and use. I can record calls from my computer or phone to set up and participate in meetings from anywhere in the world. GoTo Connect integrates seamlessly with many different platforms and applications.

What do you dislike most about this product?

Its current user interface is clunky and tends to confuse navigation, something I would like to see improved.

What recommendations would you give to someone considering this product?

It can be used by businesses of various sizes to protect sensitive communications. The low cost does not compromise the product's high standard of quality or its powerful performance. There is a different reason to trust this product because it is continually updated. Everyone in the community should do it to raise the bar regarding the quality of their relationships.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Inspires Innovation

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