GoToConnect Logo Award Winner Product Badge
GoToConnect Logo Award Winner Product Badge
GoTo

GoToConnect

Composite Score
8.7 /10
CX Score
8.8 /10
Category
GoToConnect
8.7 /10

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details


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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative
2% Neutral
94% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Communications

91

Secure Access

88

Centralized Management Portal

87

Presence IM

86

Call Management

86

Web & Desktop Conferencing

86

Mobility

86

Analytics Reporting

85

Session Border Controller

83

Continuous UCC

81

Speech Access and Personal Assistant

81

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Ease of IT Administration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Vendor Support

86

Ease of Customization

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

GoToConnect Reviews

Orlando P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

A way to connect with consumers.

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Unlike other tools, we ourselves can say that this is unique because it is a fantastic solution for remote performance, in addition to the fact that if it becomes essential, the application can be installed on my mobile device, in addition to being quite easy to use unlike of his corridor.

What is your favorite aspect of this product?

What fascinates me the most about this instrument is that the call application can be used not only on the computer but also on cell phones as if it were a desk phone, we also have the possibility of designing personalized call routing quite perfectly.

What do you dislike most about this product?

Since we are using this instrument, we have not found a failure in this product, rather we are practical with it, for which we have the possibility to mention that it is oriented in the right direction.

What recommendations would you give to someone considering this product?

One of the reasons why we can recommend this product is because it is reasonably priced, plus it is also quite easy to integrate and use, for which we are all quite happy.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Taylor H.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Workflow and call management are improved

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Using this application has been a breeze. Problems are infrequent for me. When I've had questions or concerns, I've found it easy to contact and speak with an agent. From that point on, they can take over. When we had an issue with GoTo not working, they responded quickly and fixed it.

What is your favorite aspect of this product?

We needed to replace several aging on-premises phone systems. In addition, our phone directory was stored in convoluted spreadsheets that required continual attention from a number of different personnel, making it difficult for consumers to find the numbers they needed.

What do you dislike most about this product?

As for my concerns with GoTo Connect, I have none. The four years we've spent using GoTo Connect, 100% of our support tickets have concerned better understanding the software.

What recommendations would you give to someone considering this product?

All users are now indexed in a mobile-friendly online directory. In addition, the 10-digit phone number is no longer necessary to contact any user; instead, the user's 4-digit extension is used. If you don't know exactly where the person is, this is a huge help.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Helps Innovate

Holly S.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Excellent means of interaction

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

Many professionals in my area (scattered across the state) have been using GoTo Meeting for years, long before Zoom was even a thought. It's just as effective, doesn't cause any connection problems, and is quite simple to use.

What is your favorite aspect of this product?

GoToConnect, our best phone system, manages remote agents. Easy reporting. Industry-leading call system administrative adjustments. This is our best service in years.

What do you dislike most about this product?

Regarding the program itself, I have no criticisms. Instead, it's excellent.

What recommendations would you give to someone considering this product?

My sincere endorsement. It's the best communications app available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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