GoTo

GoToConnect

Composite Score

8.3 /10

CX Score

8.4 /10

41 Reviews Write a Review

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What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details

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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

9 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 96%
Strategy & Innovation:: 88%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

3% Negative

2% Neutral

95% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 85

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Average 85

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

GoToConnect Reviews

S B.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

great alternative to traditional telephony

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

fits perfectly in our cloud prefered strategy

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

none so far

What recommendations would you give to someone considering this product?

there are other players in the field, but GoToConnect is very easy to use

Pros

Performance Enhancing
Reliable
Enables Productivity
Appreciates Incumbent Status

Holly S.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Excellent means of interaction

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

Many professionals in my area (scattered across the state) have been using GoTo Meeting for years, long before Zoom was even a thought. It's just as effective, doesn't cause any connection problems, and is quite simple to use.

What is your favorite aspect of this product?

GoToConnect, our best phone system, manages remote agents. Easy reporting. Industry-leading call system administrative adjustments. This is our best service in years.

What do you dislike most about this product?

Regarding the program itself, I have no criticisms. Instead, it's excellent.

What recommendations would you give to someone considering this product?

My sincere endorsement. It's the best communications app available.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Taylor H.

Role: Human Resources
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Workflow and call management are improved

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Using this application has been a breeze. Problems are infrequent for me. When I've had questions or concerns, I've found it easy to contact and speak with an agent. From that point on, they can take over. When we had an issue with GoTo not working, they responded quickly and fixed it.

What is your favorite aspect of this product?

We needed to replace several aging on-premises phone systems. In addition, our phone directory was stored in convoluted spreadsheets that required continual attention from a number of different personnel, making it difficult for consumers to find the numbers they needed.

What do you dislike most about this product?

As for my concerns with GoTo Connect, I have none. The four years we've spent using GoTo Connect, 100% of our support tickets have concerned better understanding the software.

What recommendations would you give to someone considering this product?

All users are now indexed in a mobile-friendly online directory. In addition, the 10-digit phone number is no longer necessary to contact any user; instead, the user's 4-digit extension is used. If you don't know exactly where the person is, this is a huge help.

Pros

Reliable
Enables Productivity
Efficient Service
Helps Innovate

GoToConnect

What is GoToConnect?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

GoToConnect Ratings

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love GoToConnect?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

GoToConnect Reviews

S B.

great alternative to traditional telephony

Likeliness to Recommend

Pros

Holly S.

Excellent means of interaction

Likeliness to Recommend

Pros

Taylor H.

Workflow and call management are improved

Likeliness to Recommend

Pros

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Feature Ratings

Communications

Call Management

Secure Access

Centralized Management Portal

Web & Desktop Conferencing

Mobility

Analytics Reporting

Presence IM

Speech Access and Personal Assistant

Session Border Controller

Continuous UCC

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration