GoToConnect Logo Award Winner Product Badge
GoToConnect Logo Award Winner Product Badge
GoTo

GoToConnect

Composite Score
8.7 /10
CX Score
8.8 /10
Category
GoToConnect
8.7 /10

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details


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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative
2% Neutral
94% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Communications

91

Secure Access

88

Centralized Management Portal

87

Presence IM

86

Call Management

86

Web & Desktop Conferencing

86

Mobility

86

Analytics Reporting

85

Session Border Controller

83

Continuous UCC

81

Speech Access and Personal Assistant

81

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Ease of IT Administration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Vendor Support

86

Ease of Customization

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

GoToConnect Reviews

Jimena G.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Customizable telephony and meeting tool

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

This customizable and scalable meeting and telephony tool has everything that is needed in any company to connect from anywhere, with customizable business telephony, video conferences, team chat, among others, combining the power and reliability of telephony systems. with audio and video web conferencing in one simple solution

What is your favorite aspect of this product?

I really like this tool because it is a unique and unified communication, since combining the power and reliability of the various telephone systems and the excellent technologies of video and audio conferences, it represents a simple solution, since this tool saves you the the hassle and expense of having to deal with multiple collaboration solution providers

What do you dislike most about this product?

I do not dislike this excellent tool at all since it is a very essential meeting and telephone system today in order to have excellent results within the company

What recommendations would you give to someone considering this product?

I recommend this tool since it is a very safe and practical meeting system and telephony in which it is customizable, scalable and all that in one with everything that is needed in any company to connect from anywhere, and your employees can meet, talk, exchange messages and collaborate successfully through a single application, so that productivity grows, without growing frustrations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thania D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Allows satisfactory flame functions

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

It is one of the easy and complete business connection tools, it has local calling capabilities, or even as an intercom, from these characteristics I can say that it is a tool that allows long distance calls and it is one of the functions that this tool differentiates from others and does so in a professional and safe manner

What is your favorite aspect of this product?

I like that it is a tool that is a great help for reception areas, allowing you to not divert calls and even better to work remotely, something that is currently part of many of the positions offered that give opportunities to new professionals, in addition to the fact that the interface is easy to understand because it has a drag and drop system for greater adaptability

What do you dislike most about this product?

Does not have complicated function

What recommendations would you give to someone considering this product?

It is a good way to maintain contacts if you work remotely, improving interactions

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

S B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

great alternative to traditional telephony

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

fits perfectly in our cloud prefered strategy

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

none so far

What recommendations would you give to someone considering this product?

there are other players in the field, but GoToConnect is very easy to use

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Appreciates Incumbent Status

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