GoToConnect Logo Award Winner Product Badge
GoToConnect Logo Award Winner Product Badge
GoTo

GoToConnect

8.7 /10
Category
GoToConnect
8.7 /10

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details


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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative
2% Neutral
94% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Communications

91

Secure Access

88

Centralized Management Portal

87

Presence IM

86

Call Management

86

Web & Desktop Conferencing

86

Mobility

86

Analytics Reporting

85

Session Border Controller

83

Continuous UCC

81

Speech Access and Personal Assistant

81

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Ease of IT Administration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Vendor Support

86

Ease of Customization

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

GoToConnect Reviews

Matthew G.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The GoTo Unified Communications Platform You Need

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

Its capacity for low code unified VoIP communication service is for sure its USP.

What is your favorite aspect of this product?

Its unified communication service capabilities, as it makes it a very effective all-in-one platform. That you can phone, conference, message from a single system is super convenient.

What do you dislike most about this product?

I just don't have complaints after migrating to this platform. Its been there when i need it both formally and informally.

What recommendations would you give to someone considering this product?

It is the GoTo Unified Communications Service that is all the rage nowadays. Worth every penny.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Praveen S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy to use. Very reliable service!

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

It offers great flexibility. I can make any change to my phone configuration though the easy-to-user admin portal. And Goto connect provides excellent technical support.

What is your favorite aspect of this product?

Mobility of using Goto Connect,

What do you dislike most about this product?

Ability to see on real time who is on a call.

What recommendations would you give to someone considering this product?

Its an excellent product and its very very easy to use. Sound quality is very good.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dylan C.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Solid product

Likeliness to Recommend

7 /10

What differentiates GoToConnect from other similar products?

It's quite the same as other products and gets the job done

What is your favorite aspect of this product?

The UI is fairly clean

What do you dislike most about this product?

The price is a bit steep

What recommendations would you give to someone considering this product?

If you're already using GOTO products then it's a solid purchase

Pros

  • Helps Innovate
  • Generous Negotitation
  • Reliable
  • Enables Productivity

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