What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Call Management
Web & Desktop Conferencing
Presence IM
Analytics Reporting
Mobility
Session Border Controller
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Vendor Support
Business Value Created
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Matthew G.
- Role: Information Technology
- Industry: Chemicals
- Involvement: End User of Application
Submitted Jul 2023
The GoTo Unified Communications Platform You Need
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Its capacity for low code unified VoIP communication service is for sure its USP.
What is your favorite aspect of this product?
Its unified communication service capabilities, as it makes it a very effective all-in-one platform. That you can phone, conference, message from a single system is super convenient.
What do you dislike most about this product?
I just don't have complaints after migrating to this platform. Its been there when i need it both formally and informally.
What recommendations would you give to someone considering this product?
It is the GoTo Unified Communications Service that is all the rage nowadays. Worth every penny.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Praveen S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Easy to use. Very reliable service!
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It offers great flexibility. I can make any change to my phone configuration though the easy-to-user admin portal. And Goto connect provides excellent technical support.
What is your favorite aspect of this product?
Mobility of using Goto Connect,
What do you dislike most about this product?
Ability to see on real time who is on a call.
What recommendations would you give to someone considering this product?
Its an excellent product and its very very easy to use. Sound quality is very good.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Dylan C.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2023
Solid product
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
It's quite the same as other products and gets the job done
What is your favorite aspect of this product?
The UI is fairly clean
What do you dislike most about this product?
The price is a bit steep
What recommendations would you give to someone considering this product?
If you're already using GOTO products then it's a solid purchase
Pros
- Helps Innovate
- Generous Negotitation
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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