GoTo

GoToConnect

Composite Score

8.7 /10

CX Score

8.8 /10

39 Reviews Write a Review

Claim Software

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details

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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative

2% Neutral

94% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Feature Ratings

Average 86

Communications

Secure Access

Centralized Management Portal

Presence IM

Call Management

Web & Desktop Conferencing

Mobility

Analytics Reporting

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 86

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

GoToConnect Reviews

Praveen Man S.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Fantastic Product! Very user friendly. Love it!

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

Its very user friendly product and very easy to implement. We have very high volume of customers using it and have never complained once they started using it.

What is your favorite aspect of this product?

Unified communications from this product is awesome. I can answer my calls anywhere anytime.

What do you dislike most about this product?

There is nothing to dislike to this product.

What recommendations would you give to someone considering this product?

Try it and you would be disappointed. It integrates very well with other products like Microsoft Teams.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Konstantin F.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Very easy use. Users are very satisfied.

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

How easy it is to use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Go for it it is very easy to implement

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Steve S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Good value, solid feature list

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

I've not seen another communications product as easy to use at this price point.

What is your favorite aspect of this product?

My favorite GoToConnect feature is the visual dialplan designer, which makes an easy task out of something that's taken me quite a bit of time with competing products.

What do you dislike most about this product?

UX: it's not always 100% clear where to click to get to a certain setting.

What recommendations would you give to someone considering this product?

Before porting phone numbers or making major committments, subscribe for a month or two and play around with the features with one line that isn't connected to anything mission-critical.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GoToConnect

What is GoToConnect?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

GoToConnect Ratings

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love GoToConnect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Presence IM Knowing the availability of users.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

GoToConnect Reviews

Praveen Man S.

Fantastic Product! Very user friendly. Love it!

Likeliness to Recommend

Pros

Konstantin F.

Very easy use. Users are very satisfied.

Likeliness to Recommend

Pros

Steve S.

Good value, solid feature list

Likeliness to Recommend

Pros

Most Popular GoToConnect Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Cloud Office

RingCentral MVP

Feature Ratings

Communications

Secure Access

Centralized Management Portal

Presence IM

Call Management

Web & Desktop Conferencing

Mobility

Analytics Reporting

Session Border Controller

Continuous UCC

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement