What is GoTo Resolve?
The evolution of GoTo Resolve gives small businesses all the tools needed to manage IT from anywhere. RMM capabilities let agents protect and secure IT assets and perform routine IT tasks automatically in the background, without disrupting end users. GoTo Resolve's free tier is the only free RMM solution, empowering smaller IT teams to take a proactive approach to their IT.
Company Details
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Get AssistanceGoTo Resolve Ratings
Real user data aggregated to summarize the product performance and customer experience.
82 Likeliness to Recommend
88 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoTo Resolve?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Remote Support
Attended and Unattended Remote Access
Augmented Reality Remote Assistance
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Role-Based Access Controls
Discovery
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Ease of Customization
Ease of Implementation
Quality of Features
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
GoTo Resolve Reviews
Pierre-Richard R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
Disappointing price vs features ratio
Likeliness to Recommend
What differentiates GoTo Resolve from other similar products?
Was better when it was LogMeIn
What is your favorite aspect of this product?
UI is nice
What do you dislike most about this product?
The price increase
What recommendations would you give to someone considering this product?
Look elsewhere if you want to pay less.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Dylan C.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2023
Gets the job done, but a bit pricey
Likeliness to Recommend
What differentiates GoTo Resolve from other similar products?
I haven't used many other products that are similar to GoTo Resolve, so that's a good sign for them
What is your favorite aspect of this product?
It simply gets the job done and that's great
What do you dislike most about this product?
The price is a bit steep, and feature releases aren't as significant as one might hope
What recommendations would you give to someone considering this product?
If you need this type of product then this one will get it done
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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