GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Serena Maria K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Meets my conferencing needs.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

Gotomeeting is simplistic in nature and I believe this has an huge impact in making this software intuitive for users. It's a flexible software to use on different device types and operating platforms and it is brilliant to see how Gotomeeting is able to maintain simplicity and still provide a broad functionality set that encompasses toll free conferencing, drawing tools for screen sharing, virtual whiteboarding among other quality features.

What is your favorite aspect of this product?

The mobile conferencing feature, via Gotomeeting mobile app. is my favorite . I view the mobile app. as the perfect companion for a smooth, interactive remote communication experience with my colleagues. I get the freedom to connect from anywhere as a result of this app. and it's something I hold dearly.

What do you dislike most about this product?

Gotomeeting does a good transcription job , but unfortunately video meeting transcriptions are provided only in English language. In a company, where we have diverse teams spread across different countries, we see this as not good enough.

What recommendations would you give to someone considering this product?

As a professional, am concerned about the ease of use of any potential software. Maybe , even above bells and whistle features. This is the main reason why I will recommend Gotomeeting.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Labake C.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Mobile first approach to video conferencing.

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

Goto provides a unique mobile meeting experience. Coming from a background of experience with similar products, I believe mobile first features on this software like its commute mode functionality , data savings, plus a call-in option that simply puts a call directly to a users phone , allowing them join video meetings like a phone call are all unique to just Gotomeeting.

What is your favorite aspect of this product?

Mobile meetings on this software are my personal pleasure. Everything is just tailored for me to have enjoyable video conference sessions, when on the move. Asides the default optimized video and audio quality on the Goto mobile application, add-on features like automatic bandwidth adjustments, and meeting reminder alerts contribute towards me being comfortable to join or initiate video conference calls from my phone.

What do you dislike most about this product?

I don't regard Gotomeeting's whiiteboarding feature, as a true whiteboarding experience. I have seen the toggle flag in the process of annotations suddenly disappear, and there is a fading tool that I just have never been able to get an hang of, to the extent that it fades away whatever I draw on the screen in a matter of seconds.

What recommendations would you give to someone considering this product?

The only criticism I will level against this software is its annotation workflow, which I find not up to par.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Rakesh S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Great Meeting Tool

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

It has features that are easy to use and understand. For conducting webinars and sending out invites, GoTo Meeting has helped us to set up various such webinars.

What is your favorite aspect of this product?

Sending invites to candidates

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

You need to implement GoTo Meeting for a flawless webinars

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

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