GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Genesis B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Virtual Collaboration and Communication tool.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

We previously had issues with dropped connections in our prior application, but GoToMeeting has handled this element as well in a far more reliable manner than we could have anticipated. The connectivity issue has also been rectified. It has an intuitive user interface designed to provide excellent and hassle-free meetings. A bridge program called GoToMeeting can be used on desktop computers, mobile devices, and web browsers.

What is your favorite aspect of this product?

Additionally, set up a waiting space that attendees can use when they come to the meeting. Add additional users as co-hosts and give them the authority to accept, reject, and quiet participants to manage large sessions. Two well-known solutions are brilliant assist, which contains automated meeting transcription and unlimited cloud recordings. The program functions well, and we have been able to add users from all around the world.

What do you dislike most about this product?

GoToMeeting should have a function that enables participants in teleconferences to converse privately with one another without the rest of the group hearing. I want to dismiss a meeting without changing the organizer or firing everyone. GoToMeeting frequently experiences connectivity problems with Windows that can be fixed by signing out and back in; however, which delays the conference.

What recommendations would you give to someone considering this product?

If you have permitted long-distance numbers as a workable audio input for your sessions, members from the designated countries can participate using their telephones. If you have a toll-free number, you may also include it so that people can call it to join. Since GoToMeeting is cross-platform and compatible with all devices, anyone may participate in conferences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emmeline A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A Quick and Efficient Meeting App

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

One-click invites are supported here, so participants who don't have profiles can join conferences as attendees and participate from their web browsers. We value that we are not inconvenienced when we have a crucial meeting or conference. Our staff members can deliver presentations more effectively, which makes them feel more at ease.

What is your favorite aspect of this product?

Making conferences on GoToMeeting is simple. They may be one-time or ongoing, and regular usage of your unique space is also an option. To cut down on time and enable immediate meetings, you might create a new meeting ID for repeat meetings that participants can use to enter your space. Only those invited may attend meetings, ensuring the highest safety and anonymity.

What do you dislike most about this product?

We frequently have users from different departments using the same GoToWebinar account, which might cause issues when running webinars. The fact that only one webinar can be going at once is annoying. The host controls might be improved to provide admins more flexibility. If there were a way for platform PHONE users to have a cleaner connection with less turbulence and disruption, that would be amazing.

What recommendations would you give to someone considering this product?

It offers its customers the ease of starting with plans adapted to our needs and budget and a free trial with essential services. This method makes repeated meetings easy to set up because the space can be used for additional meetings without expiration. You can invite participants via the URL or by providing them with your meeting ID, which they can use to enter your GoToMeeting room.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Austin B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Higher quality unlimited video meetings

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting is easy to use and allows us to hold simple online meetings and group messaging. What makes GoToMeeting stand out is the high-definition capabilities

What is your favorite aspect of this product?

It includes unlimited meeting recording capabilities and we use it across desktop and mobile devices which makes it an excellent tool for everyday videoconferencing and online meeting needs

What do you dislike most about this product?

Even though it makes it easy to switch between my phone and computer, it should provide strong analytics feature to help understand the performance of our video call and conference

What recommendations would you give to someone considering this product?

GoToMeeting ensures more innovative and engaging meetings on both desktop and mobile devices. It is an excellent audio and video collaboration software that caters to the needs of all businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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