GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Yasemin D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Needs Improvements but Sufficient

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

I like this tool and it's fast and reliable operational model.

What is your favorite aspect of this product?

I have never had major malfunctions while using this tool that's why I keep using it.

What do you dislike most about this product?

I do not like the fact that some integration models are not compatible.

What recommendations would you give to someone considering this product?

I'd definitely recommend to use this tool in conjuction with the others because there is no one size fits all solution for each company we work for.

Pros

  • Altruistic
  • Enables Productivity
  • Trustworthy
  • Unique Features

Prabhu V.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Good quality for a decent price

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

GoTo Meeting stands out as a premier virtual meeting solution due to its exceptional combination of user-friendly interface, reliable performance, and comprehensive feature set. Unlike many alternatives, GoTo Meeting ensures a seamless experience with its intuitive controls, making it easy for participants to join and engage in meetings without unnecessary complications. The platform's robust screen sharing, breakout rooms, and recording capabilities provide a versatile environment for collaborative discussions.

What is your favorite aspect of this product?

From my perspective, GoTo Meeting stands out due to its user-friendly interface, ensuring easy navigation. Its remarkable audio and video quality, even in challenging internet conditions, significantly enhance my daily meetings. Collaborating remotely or managing routine tasks is a breeze. The scheduling feature simplifies meeting initiation. Sharing options like file and screen sharing streamline interactions. The built-in whiteboard enhances collaboration, while seamless speaker introductions and Q&A spaces create a professional presentation environment. This tool has truly revolutionized my remote work and interactions.

What do you dislike most about this product?

From my viewpoint, GoToMeeting's free plan restrictions, like limited participants and features, hinder seamless collaboration and webinars. Additionally, integration issues and screen-sharing lags on tablets can be frustrating. Configuration drawbacks, like lacking single sign-on and Outlook integration, add unnecessary steps. Stable internet is crucial due to session crashes with even minor interruptions. Outdated hardware might not leverage the platform fully. Premium features come with added costs, potentially straining budgets. Limited chat capabilities compared to dedicated tools and the absence of a free plan are also downsides.

What recommendations would you give to someone considering this product?

From my perspective, here are some recommendations for those considering GoToMeeting: Prioritize a strong and stable internet connection for seamless communication. Assess your hardware compatibility to fully leverage the platform's benefits. Scrutinize plan features and costs to ensure they align with your needs and budget. Evaluate alternatives if robust chat capabilities are essential. If a free plan is preferred, explore other options as GoToMeeting doesn't offer one.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kruthika T.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great quality, but breaks on low network areas

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

What sets GoTo Meeting apart is its unmatched simplicity and user-centered design. Unlike some alternatives, it prioritizes a seamless meeting experience, enabling effortless participation and smooth management. The diverse toolkit, encompassing features like seamless screen sharing, interactive breakout rooms, and efficient recording, truly distinguishes GoTo Meeting as an invaluable collaboration platform. Moreover, its commitment to top-notch audio and video quality, combined with extensive integration capabilities, positions it uniquely for businesses aiming to elevate their virtual communication game.

What is your favorite aspect of this product?

one of the aspects I really appreciate about GoTo Meeting is its incredibly reasonable pricing structure. It's refreshing to find a robust video conferencing solution that doesn't break the bank. The fact that it offers such a competitive pricing model while still delivering a comprehensive set of features is a definite win. Additionally, the ample storage capacity provided is a standout feature. It's reassuring to know that I can store recordings, documents, and other meeting-related materials without worrying about running out of space. This combination of affordability and ample storage makes GoTo Meeting an attractive and practical choice

What do you dislike most about this product?

In my experience, GoToMeeting's limitations on the free plan(although its free only for 14 days but not after) , integration hiccups, and occasional screen-sharing delays on tablets are disappointing. Configuration issues like lacking single sign-on and Outlook integration create extra steps. Stable internet is crucial, and outdated hardware may not fully utilize the platform. Premium features come at additional costs, potentially straining budgets. Limited chat capabilities and the absence of a free plan also affect the overall user experience.

What recommendations would you give to someone considering this product?

Based on my experience, I would advise potential users to ensure a stable internet connection and updated equipment. Consider the budget for premium features and review the plan options thoroughly. Evaluate the integration needs with existing tools like Outlook. If chat functionality is a priority, compare alternatives. Keep in mind that while GoToMeeting offers a trial, explore other options if a free plan is preferred for long-term use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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