GoTo

GoTo Meeting

Composite Score

9.0 /10

CX Score

9.2 /10

772 Reviews Write a Review

Claim Software

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

10 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

7 Top Rated Features

2022

GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 92%
Conflict Resolution:: 93%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative

3% Neutral

94% Positive

Pros

Acts with Integrity
Efficient Service
Saves Time
Respectful

Feature Ratings

Average 86

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

Screen Share

Facilitator Functions

Audio Controls

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

GoTo Meeting Reviews

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Amazing features with video conferencing.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Edger L.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

Virtual meetings made easy by GoToMeeting.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

The pricing is way too affordable and each plan accomodates a specific number of participants in a single conference.

What is your favorite aspect of this product?

Availability of both SaaS and on-premises applications is the best thing ever. Joining meetings is easy and requires only a link.

What do you dislike most about this product?

My ratings suggests all my feelings, I am currently experiencing zero problems.

What recommendations would you give to someone considering this product?

I would recommend the mobile or tablet application as it will hardly log the account off.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kristen C.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

GoToMeeting Filled Insight

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

All the pricing plans are fairly cheap and they supports more than 100 partcipants in virtual meetings.

What is your favorite aspect of this product?

I give kudos to the fact that GoToMeeting has mobility support. Ease of deploying GoToMeeting without involving third-party consultants is another plus.

What do you dislike most about this product?

I barely come across any slick errors and I use GoToMeeting weekly.

What recommendations would you give to someone considering this product?

Choose the pricing plan that will suit their desires.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GoTo Meeting

What is GoTo Meeting?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

GoTo Meeting Ratings

88 Likeliness to Recommend

95 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love GoTo Meeting?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

GoTo Meeting Reviews

Amazing features with video conferencing.

Likeliness to Recommend

Pros

Edger L.

Virtual meetings made easy by GoToMeeting.

Likeliness to Recommend

Pros

Kristen C.

GoToMeeting Filled Insight

Likeliness to Recommend

Pros

Most Popular GoTo Meeting Comparisons

Zoom

Microsoft Teams

Google Meet

Webex Meetings

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

Screen Share

Facilitator Functions

Audio Controls

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness