GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Isaura J.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Best cloud PBX provider

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

Practical, intuitive, good resources, it facilitates the day to day. Most of the time of use it is very functional, without obstacles and its access is easy. Calls and calls with good reception

What is your favorite aspect of this product?

Simple, reliable, and integrated platform, GoToMeeting, without doubt, the best cloud PBX provider. In my work, we use this application due to its cost-effectiveness. It supports cloud calls and meetings, text messages, chat, and more. Meetings support up to 250 attendees, and the quality is in HD.

What do you dislike most about this product?

I have nothing to complain about GoToMeeting. Since Jive's time, we have always used the app, and we have nothing to say about it. Telephony costs have come down in our organization, and the benefits are many

What recommendations would you give to someone considering this product?

GoToMeeting works wherever we are at home or work. I can quickly start a conversation or meeting with my desk phone, desktop stepper, or mobile phone, and still, I'm connected and with the same quality. I recommend

Pros

  • Respectful
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Cons

  • Less Performance Enhancing
  • Less Fair
  • Inhibits Innovation

Naveed A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

Fantastic product if you are working in support

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

Simplicity in functions. It's easy and quick to setup as compared to other applications out there.

What is your favorite aspect of this product?

Making other people organizer when you have to leave the meeting.

What do you dislike most about this product?

Joining through web. This should be more worked on.

What recommendations would you give to someone considering this product?

Please try this product if you an IT support team. They will love it.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Cons

  • Charges for Enhancements

Yolanda P.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Software de alto rendimiento para reuniones en lín

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

Meetings may be held anywhere, some of the appealing features include the option to mute and disable video when not required. This application is ideal for a quick start-up meeting or even interacting with team members and clients from other countries. Face-to-face communication with customers is critical, and GoToMeeting allows us to do so. It gives a person's name a face. It undoubtedly contributed to the increase in sales. The results were astounding when we completely integrated the GoToMeeting software across all teams.

What is your favorite aspect of this product?

GoToMeeting is a basic program with simple actions. You can talk, mute, videoconference, and record. Users and stakeholders may simply join the call by following a few simple steps. As a result, anyone from anywhere in the globe who wants to join can do so by dialing the international phone number. The user interface is among the best in the business. Once the client is installed, it will be simple to join any meeting. Screen sharing is probably one of GoToMeeting most popular and helpful meeting tools.

What do you dislike most about this product?

To secure connectivity, you must have a steady session. If the internet is down, even for a few minutes, the session must be restarted. The recording option acts strangely. Despite all of the preparations taken to ensure an effective recording, the session concluded without anything being recorded. Chat and participant panels may take up screen space during screen sharing. This will no longer be as beneficial for viewing the whole screen as it was previously. Screen sharing will be disabled or the screen sharing window will be decreased in size. The option to convert a phone call into a video conference would enhance the user experience.

What recommendations would you give to someone considering this product?

Users of GoToMeeting can record meetings and access them later for those who are unable to attend. This guarantees that staff are not required to be online all day and may catch up at their leisure. There are several virtual meeting apps and tools available. I've used GotoMeeting, and it's fantastic. However, I hope the GoToMeeting team will reduce the fee somewhat in order to make it more reasonable. Before making a purchase, I propose that potential customers check out a few setups and identify the characteristics that work best for them.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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