GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Richard C.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

GoToMeeting Works if You're out of Options

Likeliness to Recommend

6 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting worked fine while we used it. We never had any outages with GoToMeeting, and outside participants were able to join and participate in meetings as needed. However, there really wasn't anything that set it apart from other competitors, other than the price point.

What is your favorite aspect of this product?

I loved that my conference bridge number never changed. I had it memorized and could quickly dial into my meetings from any conference room in the company.

What do you dislike most about this product?

I hated that it didn't integrate with Outlook. I also hated inviting other third-party, outside users to a GoToMeeting. There was always a learning curve with new users, even though all conferencing platforms are about the same. Once a user got comfortable with it, everything was easy. But there was a learning curve.

What recommendations would you give to someone considering this product?

Evaluate all of your options. With the pandemic and everyone working from home, there are so many options available. Review a number of these platforms, starting with Webex, Teams, Zoom, and Google to see what works best for you. Sometimes familiarity with a platform is better than a nice price point. However, we're all smart and can figure out new technology.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Siam R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

A very useful platform for any developer

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

I love it, it's so easy to share controls and skip the meeting if the original host has to leave. The capture function is a great advantage. It also allows you to choose your preferred language.

What is your favorite aspect of this product?

As a developer, I like this platform to perform or organize external webinars, as well as large internal conferences with my entire team or colleagues from other companies.

What do you dislike most about this product?

When I am in a meeting I have to link the platform to other networks to exchange content, which means that I can share content but cannot store the material to multimedia.

What recommendations would you give to someone considering this product?

Gotomeeting is a very useful platform for any developer who also enjoys adapting their workspaces.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrew S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Save information in the Cloud from anywhere.

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

GoToMeeting is outstanding and very beneficial for making calls to meeting participants, the Call me function does it excellently, meets this requirement by addressing and locating each team member, it is safe to add coverage to meetings, participants must attend while waiting for the access.

What is your favorite aspect of this product?

I like GotoMeeting for the creation, organization and link to meetings through PC computers and mobile devices, it acts with efficiency and operability to distribute screen and allow monitoring of team members from any area, it is great to operate with calls from Conference with built-in VolP, it is captivating and does very well the video conferencing in high definition at the same time as if you were directly with the participants, it works in a concrete and focused way to record and annotate the meetings, comments and ratings to share and hear them after having completed.

What do you dislike most about this product?

With this software, I have not had negative consequences in my work area, so that I am making the most of its functions to be in contact with colleagues, and present ideas, and projections with work teams and consumers installed in other locations.

What recommendations would you give to someone considering this product?

I recommend this software to show qualification on conference calls, it provides or dispenses toll-free numbers for approximately 50 countries, all subscription programs add unrestricted online audio conference calls, and customer support services are friendly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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