GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Ivan B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Fantastic product!

Likeliness to Recommend

7 /10

What differentiates GoTo Meeting from other similar products?

The possibility of generating online, professional and academic meetings with great speed and versatility. The statistics it generates help me improve my Webinar and Masterclasses

What is your favorite aspect of this product?

I can determine if participants lose interest when they are in class or determine if the enrollment drive achieved its goal.

What do you dislike most about this product?

does not allow modifying the URL shortening to optimize

What recommendations would you give to someone considering this product?

Ask the Gotomeeting team for training

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ardi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Tools for web communication that are sufficient

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

It is mostly used for online meetings with overseas clients. I feel the image quality, sound quality, convenience of usage, and operability are all satisfactory once you get used to it. It is not widely known in India, especially when compared to Cisco WebEx Meeting, for example, but I feel it is superior in general. The setup page is a little more harder to comprehend than Zoom's, but once you get used to it, it's a fairly straightforward tool to use. I feel it is a really helpful application, similar to Zoom, in that it allows you to attend an online conference utilizing client software and a browser.

What is your favorite aspect of this product?

The audio and video options are a little difficult to figure out, but I feel it is a pretty easy service with constant communication quality. Furthermore, I feel it is advantageous that the service side automates it so that it may be used even if the user side's IT capabilities are restricted. It's frequently used to communicate with consumers in the rest of the world. It has a small market share and is not commonly used in India, although it appears to be widely used in Europe and the United States. Because many firms prohibit the use of Zoom because it is untrustworthy in terms of security, we use it instead.

What do you dislike most about this product?

The settings panel is a little difficult to understand. However, if you get used to it at first, I don't think it's a huge issue. I suppose it would be beneficial if the client program were a little lighter, but it isn't anything that worries me all that much.

What recommendations would you give to someone considering this product?

While many events are being avoided or decreased, I feel that online meetings are a great approach to get knowledge. I believe you should use a variety of free tools, including the trial version. Less wait is preferable. When working with international countries, time lag may be devastating, especially when it comes to translation and interpretation, but GoToMeeting doesn't have that, thus it came in helpful. I believe it is recommended since it has the same operating feel as Zoom and may be used without difficulty.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

Victoria P.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Stable Conferencing Tool but Screenshare Lags

Likeliness to Recommend

7 /10

What differentiates GoTo Meeting from other similar products?

The user experience is somewhat the same like its competitors, the main buttons are just placed in different areas.

What is your favorite aspect of this product?

I like that I can extend the time/availability of a meeting recording and be able to share recordings with clients.

What do you dislike most about this product?

I dislike the lag that comes when I am using the screenshare to demo my product to a customer. The customer also experiences this same thing when they screenshare with me.

What recommendations would you give to someone considering this product?

If you do not screenshare/demo products much and just want a good voip/video conferencing tool to use then I would definitely recommend considering GoToMeeting. Otherwise if you're looking for a screenshare heavy tool I would recommend looking elsewhere.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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