Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Samantha C.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great service, easy to use and free

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Allows you to have free second number for easy separation from personal and business calls.

What is your favorite aspect of this product?

Both texting and calling available.

What do you dislike most about this product?

It was free but now is part of google workspace and is a nominal fee.

What recommendations would you give to someone considering this product?

Google voice is great for those running a business and need a personal and business line.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Kheeda C.

  • Role: C-Level
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

The best!! No competition

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

The ease of use. And customer service is always there to assist any needs. Honestly I prefer this for my business over the competition.

What is your favorite aspect of this product?

The text feature as well as the call logs. If a client messages or call to place an order. I never miss it.

What do you dislike most about this product?

Not much to dislike.

What recommendations would you give to someone considering this product?

Google voice is the best option for your business. Try it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Malik T.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

"Google Voice - Perfect for working."

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

I never needed to give my own cell number; Google Voice allows me an opportunity to have a connected number with some security. Assuming that somebody gets dreadful, I can change my work number without influencing my own contacts. It is added to help keep work life and individual life independent, regardless of whether it's everything on a similar telephone. I can separate my business calls from individual calls. I can involve that number also to work together with my colleagues. I understand the significance of being in "ready to go mode" while utilizing Google Voice.

What is your favorite aspect of this product?

I love that it is free and I had the option to get a number that compares with the state I am living in. I can have a second line without requiring a subsequent telephone. At the point when I miss a call or text, I get informed using email and am ready to stand by listening to phone messages through email and even answer messages. This was an extraordinary choice when I expected to message a client back yet couldn't get to my telephone.

What do you dislike most about this product?

The most important part is that only one out of every odd call that comes in is distinguished as a Google Voice call. So, if an irregular number of springs up, you couldn't say whether it's for work or individual since it's not named. Voice has been gradually working on this. Likewise, at times I will get calls with no notice, which can be terrible for work yet I've gotten prone to really take at the taking when guests dial my number, they should express their name and afterward sit tight for me to acknowledge the call.

What recommendations would you give to someone considering this product?

I'd encourage establishing a Google Voice line when you start your business. You will simply have to sporadically sign in to keep the number allotted to you. The numbers are a restricted product and you can browse decisions when you start. Assuming you stand by it simply implies fewer numbers to browse. Name contacts plainly with identifiers for work since it blends in with your own contacts.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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