Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Winnie J.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic

Likeliness to Recommend

6 /10

What is your favorite aspect of this product?

Uploading contacts on Google voice is easy and it's good on intentional and emergency calls.

What do you dislike most about this product?

Google voice doesn't operate in all countries.

What recommendations would you give to someone considering this product?

Google voice costs less on calls and audio can be recorded easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Saves Time

Diana A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to navigate!

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

So easy to use! It's like using your phone's contact list. Same features!

What is your favorite aspect of this product?

You can save contacts, receive voicemails, text messages...

What do you dislike most about this product?

Limited use depending on region.

What recommendations would you give to someone considering this product?

So useful if you need a US phone nombre for business inquiries.

Praveen B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product from Google for calling and IM

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Google voice comes with a number which is available to use for calling and messaging purpose. It also has number portability options.

What is your favorite aspect of this product?

Number Portability option is available. So you can maintain a number for usage.

What do you dislike most about this product?

User interface needs to be changed. Better UI needed.

What recommendations would you give to someone considering this product?

It's a fantastic product from Google. Maintain your number for calling and messaging purpose.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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