What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Winnie J.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
Fantastic
Likeliness to Recommend
What is your favorite aspect of this product?
Uploading contacts on Google voice is easy and it's good on intentional and emergency calls.
What do you dislike most about this product?
Google voice doesn't operate in all countries.
What recommendations would you give to someone considering this product?
Google voice costs less on calls and audio can be recorded easily.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Saves Time
Please tell us why you think this review should be flagged.
Diana A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Easy to navigate!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
So easy to use! It's like using your phone's contact list. Same features!
What is your favorite aspect of this product?
You can save contacts, receive voicemails, text messages...
What do you dislike most about this product?
Limited use depending on region.
What recommendations would you give to someone considering this product?
So useful if you need a US phone nombre for business inquiries.
Please tell us why you think this review should be flagged.
Praveen B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Fantastic product from Google for calling and IM
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google voice comes with a number which is available to use for calling and messaging purpose. It also has number portability options.
What is your favorite aspect of this product?
Number Portability option is available. So you can maintain a number for usage.
What do you dislike most about this product?
User interface needs to be changed. Better UI needed.
What recommendations would you give to someone considering this product?
It's a fantastic product from Google. Maintain your number for calling and messaging purpose.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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