Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Soren E.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A Game-Changing Communication Experience

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Google Voice stands out with seamless integration, free calling options, and robust voicemail transcription, setting it apart in the realm of communication apps

What is your favorite aspect of this product?

Effortless Integration: Google Voice seamlessly unifies communication channels, offering a streamlined experience that simplifies connectivity.

What do you dislike most about this product?

Inconsistent Call Quality: Google Voice occasionally exhibits variable call quality, impacting the overall user experience negatively

What recommendations would you give to someone considering this product?

Enhance Google Voice with Improved Call Quality and Expanded International Calling Plans for a More Reliable and Globally Accessible Communication Platform

Pros

  • Unique Features
  • Caring
  • Altruistic
  • Acts with Integrity

Roxana S.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

"Fantastic features at a free price."

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It has an app that makes it easy to see the difference between the google voice number calls and your own call. In addition, you can use the google voice service from your computer

What is your favorite aspect of this product?

It allows us to place and receive calls from Gmail or phone over wifi for free. It also offers to use one number for all devices and forward calls with rules which are extremely helpful for us.

What do you dislike most about this product?

The service lacks calling functionality for growing companies.

What recommendations would you give to someone considering this product?

You need a Google Voice account. It allows you to mask your phone number as another number. You can also text and get voicemails.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mahin Bin Raihan M.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Best solution for your communication team

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Because it's the simplest app to serve its purpose

What is your favorite aspect of this product?

Easy to go Portable solution Doesn't need extra hardware Low cost

What do you dislike most about this product?

Sometimes doesn't work as expected

What recommendations would you give to someone considering this product?

I will recommend them to use it

Pros

  • Helps Innovate
  • Fair
  • Reliable
  • Performance Enhancing

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