What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Reliable
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Centralized Management Portal
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Praveen B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Fantastic product from Google for calling and IM
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google voice comes with a number which is available to use for calling and messaging purpose. It also has number portability options.
What is your favorite aspect of this product?
Number Portability option is available. So you can maintain a number for usage.
What do you dislike most about this product?
User interface needs to be changed. Better UI needed.
What recommendations would you give to someone considering this product?
It's a fantastic product from Google. Maintain your number for calling and messaging purpose.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Samantha C.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2023
Great service, easy to use and free
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Allows you to have free second number for easy separation from personal and business calls.
What is your favorite aspect of this product?
Both texting and calling available.
What do you dislike most about this product?
It was free but now is part of google workspace and is a nominal fee.
What recommendations would you give to someone considering this product?
Google voice is great for those running a business and need a personal and business line.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Kheeda C.
- Role: C-Level
- Industry: Entertainment
- Involvement: End User of Application
Submitted Oct 2023
The best!! No competition
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The ease of use. And customer service is always there to assist any needs. Honestly I prefer this for my business over the competition.
What is your favorite aspect of this product?
The text feature as well as the call logs. If a client messages or call to place an order. I never miss it.
What do you dislike most about this product?
Not much to dislike.
What recommendations would you give to someone considering this product?
Google voice is the best option for your business. Try it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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