What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Reliable
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Centralized Management Portal
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Cherry A.
- Role: Human Resources
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2020
Easy to use and effective method of communication
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It is reasonably priced. It is easy to use. It integrates with Google Contacts very well.
What is your favorite aspect of this product?
I can use it on my computer or my phone. It is a very useful tool to use to keep in contact with customers and employees.
What do you dislike most about this product?
I don't like the process of sending photos from my computer. Seems like it could be easier.
What recommendations would you give to someone considering this product?
I highly recommend Google Voice as a form of communication with customers and employees. It is easy to use and very dependable.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Grace M.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2020
This free-to-me program increases my productivity
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I’m not sure. All I know is that a colleague introduced me to Google Voice several years ago and because of the current pandemic, I have used it extensively in order to consult with students and their parents and colleagues. It has been crucial for me to perform my job effectively. I don’t know what I would do without Google Voice.
What is your favorite aspect of this product?
I love that I have a designated phone number which connects to my work email and I receive notifications regarding missed calls and texts.
What do you dislike most about this product?
I’m not sure. Im grateful to be able to use this product and it’s free. I can’t complain.
What recommendations would you give to someone considering this product?
If you would like a way to contact students, parents, and colleagues without using your personal cellphone number, give Google Voice a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Oswald R.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great service. It is a lifeline for many people.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Stability and price. It is free, and it works.
What is your favorite aspect of this product?
Voice transcription to text.
What do you dislike most about this product?
That you must have an existing, real phone # to use the service. Also, text message sent to the phone # always show a different number than the sending telephone number.
What recommendations would you give to someone considering this product?
Use it. It is good, when you do not want to advertise you actual phone # to people.
Pros
- Reliable
- Unique Features
- Saves Time
- Acts with Integrity
Please tell us why you think this review should be flagged.
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