Google

Google Voice

Composite Score

8.9 /10

CX Score

9.2 /10

122 Reviews Write a Review

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What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Saves Time
Trustworthy

Feature Ratings

Average 84

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Google Voice Reviews

Angel M.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Features disappoint

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

It's quality

What is your favorite aspect of this product?

voice quality

What do you dislike most about this product?

environment and some features

What recommendations would you give to someone considering this product?

continue improving

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Reliable

Kinley G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

"Google Voice - Innovation is the way!"

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

What actually makes a difference between Google Voice and a normal calling experience on your phone is Google Voice being used on multiple channels. You can use it on your phone, laptop, or any other digital device that you might be using. Another great fact is that after one-time payment and just like most Google products, Google Voice also is free of cost.

What is your favorite aspect of this product?

Google Voice helps you in making calls over the internet. Not only that you can be fully advanced in making calls, but it also comes along with other benefits as well. For example, changing devices during calls (switching from laptop to mobile phone), advanced voicemail system, and transcription of text messages for overseas clients or customers.

What do you dislike most about this product?

Although it appears like porting to Google Voice is completely free, the entire process will cost you money, and it is also extremely chaotic and complex.

What recommendations would you give to someone considering this product?

If you are a person who is busy and usually on the call, it will cut down your monthly phone bill cost, you can use it on almost all devices, it is free of cost and the ease with extra and advanced features is your cherry on the top.

Pros

Helps Innovate
Reliable
Trustworthy
Efficient Service

Jeremy C.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Great product but licensing costs could be an issu

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

From my experience, there was nothing in particular that positively differentiated this suite from any other that we had considered. In fact the differentiator may be that for us it was quite ordinary and uninspiring.

What is your favorite aspect of this product?

Quality and encryption of calling was faultless. User interface was relatively basic but at the same time totally intuitive and simple to use.

What do you dislike most about this product?

Pricing plan: licensing costs could be an issue for adopters. At a time when fixed line and mobile lines are ubiquitous, I struggle to see the justification for additional costs for this suite which, while it does its job perfectly well, doesn't necessarily inspire with features and innovations.

What recommendations would you give to someone considering this product?

Thoroughly evaluate the functionality of this product and examine the potential outlay and ROI for deploying it as key factors for adoption.

Pros

Reliable
Efficient Service
Effective Service
Caring

Cons

Inhibits Innovation
Slower Product Innovation
Under Delivered

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Google Voice Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Angel M.

Features disappoint

Likeliness to Recommend

Pros

Kinley G.

"Google Voice - Innovation is the way!"

Likeliness to Recommend

Pros

Jeremy C.

Great product but licensing costs could be an issu

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Communications

Mobility

Secure Access

Call Management

Presence IM

Web & Desktop Conferencing

Audio Transcription

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement