Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Mohd M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Google Voice for betterment

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Google Voice is a virtual phone service offered by Google that differentiates itself from other similar products in several ways. It allows users to have a single phone number that can be forwarded to multiple devices, such as a cell phone and a home phone. It provides advanced call routing options, such as the ability to send certain types of calls to voicemail or to another phone number. It offers voicemail transcription, which converts voicemail messages into written text. It provides low-cost international calling rates, which can be less expensive than traditional phone services.

What is your favorite aspect of this product?

The integration with other Google services, such as Google Calendar and Google Contacts, which makes it easy to manage calls and voicemails in one place.

What do you dislike most about this product?

The transcription feature may not always be accurate, which can make it difficult to understand voicemails. The call quality may not be as good as a traditional phone service, depending on the user's internet connection.

What recommendations would you give to someone considering this product?

Research the service to understand its features and limitations, and compare it to other virtual phone services to see which one best fits their needs. Check the coverage and call quality of the service in their area, to make sure that it will work well for them.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Caring

Heemit S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Superb Product

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

It is very convenient to use in comparison to other products.

What is your favorite aspect of this product?

Its designed in a very nice way.

What do you dislike most about this product?

I dislike nothing about the product.

What recommendations would you give to someone considering this product?

It is a must use product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Manvir S.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The best product available today

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Big differentiator is that no app needs to be downloaded. Things can work on the web itself and therefore it is much more convenient to use it.

What is your favorite aspect of this product?

Favorite aspect is the ability to use multiple languages which makes everything so easy while travelling to different countries.

What do you dislike most about this product?

The only thing is the tenses sometimes make the language look different and cannot understand the business case of a meeting.

What recommendations would you give to someone considering this product?

Currently the best in the town. Must have if you are traveling or have clients overseas with communication issue.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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