Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Shamita P.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It is a top product compared to others as it can compile multiple devices to a single number. It is of great use and compared to others which are simply voip numbers.

What is your favorite aspect of this product?

Favorite aspect is that I dont have to give 4 numbers to anyone, one number is connected to 4 devices.

What do you dislike most about this product?

The only thing is occasionally the connection is not good and it often breaks, people are unable to dial in.

What recommendations would you give to someone considering this product?

It is a must have for big businesses with people who have multiple devices that need to be used by a single number.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Maninder S.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great Product from Google

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Big differentiator is the product quality. The ability to have one number and receive calls on all platforms linked.

What is your favorite aspect of this product?

Favorite part is that I do not have to carry multiple numbers. One number can ring up multiple devices and it is a pain solver.

What do you dislike most about this product?

Sometimes there is a lag in network which makes it difficult for clients to reach out.

What recommendations would you give to someone considering this product?

Highly recommended. Must have for businesses with multiple response teams. It can help solve load integration of a business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Hina S.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

User-Friendly Google Voice Makes Communicating Eas

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Google Voice is a powerful product that stands out from other similar products because of its many features. It offers a wide range of features, including: a personal phone number, voicemail, text messaging, call forwarding, and call recording. Additionally, Google Voice integrates with many other Google products and services, including Gmail, Hangouts, and Google Calendar. It also provides users with low-cost international calling options. Finally, it uses sophisticated AI and machine learning technologies to offer features such as smart voicemail and automatic call screening.

What is your favorite aspect of this product?

My favorite aspect of Google Voice is the ability to make and receive calls from anywhere with an internet connection. I also like the fact that it offers free voicemail, a transcription service, and the ability to block unwanted callers. Additionally, I appreciate the convenience of being able to access my voicemail, texts, and calls on any device.

What do you dislike most about this product?

One of the main things I dislike about Google Voice is that it doesn’t have an official mobile app. Instead, users have to rely on third-party apps and services to use Google Voice on their mobile phones, which can be unreliable. Additionally, Google Voice does not offer support for visual voicemail, so users have to listen to their voicemails one by one.

What recommendations would you give to someone considering this product?

1. Make sure to understand the cost structure of Google Voice before signing up, as it can be quite complicated. 2. Familiarize yourself with the features of Google Voice before using them, as some features may not be available in certain countries. 3. Make sure to take advantage of the free calling option with Google Voice, as it can be a great way to save money on your phone bill. 4. Consider using a separate number for Google Voice, as it can help to keep your personal number private. 5. Be aware that Google Voice may not be compatible with some devices or services, so make sure to research this before signing up.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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