Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Michael N.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Enables cheap voice calls for the organization

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

My contacts can still send me SMS even if I switch phones, which is a nice feature. All I need is a stable wifi connection, and I can use it on my desktop computer. Having the option to keep my US phone number while traveling abroad is quite convenient.

What is your favorite aspect of this product?

Since I haven't made the jump to a MacBook just yet, having Google Voice available on both my phone and computer has made texting a lot more convenient for me. Provides a fast and inexpensive way for businesses to permit phone calls.

What do you dislike most about this product?

When I travel outside the nation, I can't access it on my phone. Even when I'm not in range of a wifi network, it still manages to sync with my carrier and charge. I can't tell if it's a result of my phone's settings or the problem itself.

What recommendations would you give to someone considering this product?

It enables me to keep my professional and personal lives distinct on the same device, so I don't have to give out my personal number at work and I don't have to worry about receiving work-related calls on my personal phone.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

Ken J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Google Voice: Features and limitations

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Google voice has in-built spam protection designed to filter unwanted calls. Google Voice transcribes voicemail messages to text which are then received via email or SMS.

What is your favorite aspect of this product?

Google Voice has the ability to start a conference call with multiple participants.

What do you dislike most about this product?

Google Voice has limited integration with other google services.

What recommendations would you give to someone considering this product?

One needs to consider network coverage and internet connection as the quality of call depend on these two factors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohit K.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It is the only option available for a single number that can be associated with multiple devices. Skype is the closest.

What is your favorite aspect of this product?

Favorite aspect is that one does not have to carry multiple numbers for multiple devices. It can be made easier with one number and multiple devices.

What do you dislike most about this product?

I dislike the case that at times customers complain of downtime to reach the number.

What recommendations would you give to someone considering this product?

It is a must have for businesses that have multiples devices to operate with a single number.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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