Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Yamato O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Allows you to manage calls from the cloud

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

This is one of Google's tools to improve calling experiences, and since it is one of the solutions from such a well-known company, the functions will always satisfy users, it allows calls to be made directly from the cloud, so it is an advance in the digitization of communications worldwide, reducing communication barriers

What is your favorite aspect of this product?

What I like is that it is a system that is advancing with the requirements of professionals, it does not require SIM systems to work, so Google provides contact numbers for greater intractions, filters spam calls and also something that I like and help is that you can transcribe the calls being useful for the professional who requires it

What do you dislike most about this product?

I have no problems with this tool since in general even its packages are quite accessible for any professional

What recommendations would you give to someone considering this product?

Calls from the cloud that are usually of excellent quality for any professional

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Great availability, Easy to use and recommend

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jeff B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

It is a good google product

What is your favorite aspect of this product?

Being a part of the google universe keeps it relevant in the market

What do you dislike most about this product?

It sometimes has to be reconnected

What recommendations would you give to someone considering this product?

It is a good solution to use to keep your communication centralized

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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