What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Yamato O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Allows you to manage calls from the cloud
Likeliness to Recommend
What differentiates Google Voice from other similar products?
This is one of Google's tools to improve calling experiences, and since it is one of the solutions from such a well-known company, the functions will always satisfy users, it allows calls to be made directly from the cloud, so it is an advance in the digitization of communications worldwide, reducing communication barriers
What is your favorite aspect of this product?
What I like is that it is a system that is advancing with the requirements of professionals, it does not require SIM systems to work, so Google provides contact numbers for greater intractions, filters spam calls and also something that I like and help is that you can transcribe the calls being useful for the professional who requires it
What do you dislike most about this product?
I have no problems with this tool since in general even its packages are quite accessible for any professional
What recommendations would you give to someone considering this product?
Calls from the cloud that are usually of excellent quality for any professional
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Vendor Management and Renewal
Submitted Feb 2023
Great availability, Easy to use and recommend
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jeff B.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Feb 2023
Easy to use
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It is a good google product
What is your favorite aspect of this product?
Being a part of the google universe keeps it relevant in the market
What do you dislike most about this product?
It sometimes has to be reconnected
What recommendations would you give to someone considering this product?
It is a good solution to use to keep your communication centralized
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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