Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

Filter By

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Hayley W.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Great product for slow call volume operations!

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Like Google Chat, super simple and easy to use which is better in the right circumstances.

What is your favorite aspect of this product?

The simplicity, everything is super intuitive!

What do you dislike most about this product?

I don’t rely on it as a main form of communication, if I did I feel like I wouldn’t appreciate the look of the software as much.

What recommendations would you give to someone considering this product?

Wouldn’t recommend for high call volume establishments.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kyle G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"Google Voice is great, I highly recommend it."

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

This software is unique because of how simple it is to set up and use.

What is your favorite aspect of this product?

Google Voice is one of the most user-friendly and adaptable voice programs available. In all honesty, it outshines the vast majority of its rivals. It's not complicated, has a straightforward design, and lets you control all of your business email accounts (Gmail, etc.) from a single administrative dashboard. In the same way, it functions equally well whether accessed through a web browser or a mobile app, you can do it either way.

What do you dislike most about this product?

The initial call over Google Voice could fail if your internet connection is shaky. I frequently find myself making calls, seeing the loading message, canceling the call, and then making it again when I am in an area with poor reception or data. The first call will load endlessly, but the second call will always go through. This is hardly the major problem, and the benefits exceed the drawbacks.

What recommendations would you give to someone considering this product?

This software comes highly recommended by me due to how simple the first configuration is. Through Google Business Hub, adding employee access is a simple process. It imported our existing business number in a very straightforward manner. It is simple to add voicemail and to specify work hours.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Srilekhya K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Decent option

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Google is well known platform

What is your favorite aspect of this product?

The features of calling and contact sync

What do you dislike most about this product?

It can be improved a lot compared to other applications

What recommendations would you give to someone considering this product?

One of the good options to try

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

Most Popular Google Voice Comparisons