Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Dylan C.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

It's an okay product

Likeliness to Recommend

6 /10

What differentiates Google Voice from other similar products?

The pricing tends to be better than most

What is your favorite aspect of this product?

It really comes down to pricing for this product

What do you dislike most about this product?

There could be some improvements in the automation realm

What recommendations would you give to someone considering this product?

If you're looking for the cheapest product then this might be one to consider

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2023

Review of Google Voice

Likeliness to Recommend

10 /10

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Sohail m.

  • Role: Industry Specific Role
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Google voice is fantastic!

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

It has helped us to reduce spam and unsolicited calls as well as allowing us to do better call tracking and measurement than other similar products would have provided.

What is your favorite aspect of this product?

Allowed for accurate caller identification. Great with verbal communication. Has easy to use interface. Great with Exceptional call forwarding. Easy to configure with Google Voice.

What do you dislike most about this product?

It should make it easier to purchase international calls.

What recommendations would you give to someone considering this product?

Google voice has made it easier to make calls and receive calls, give it a try!

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

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