Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

8.9 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

88

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

raquel l.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Excellent product to communicate nowadays

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

That with this one can connect differents numbers

What is your favorite aspect of this product?

The easy way to use it

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Is perfect to communicate

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natasha H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

I love Google Voice

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

I love How you can keep your number and create your own voice mail as if it was a personal phone. You can text internationally as well which is super unique

What is your favorite aspect of this product?

I love the transcription of voicemails and how easy it is to reach people and that the number shows up as a real phone number and doesn’t look suspicious

What do you dislike most about this product?

I dont Like that we can’t add a caller ID for ourselves. It would help verify who we are to show that when we call people

What recommendations would you give to someone considering this product?

Watch videos on how to use it and get familiar with it. There’s lots of features to explore

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Paul L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Great inexpensive voice provider that works great

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

Free Works in replacement of cell phone Ubiquitous

What is your favorite aspect of this product?

I can use it for all my phone numbers

What do you dislike most about this product?

Not always works well

What recommendations would you give to someone considering this product?

But the pro version

Pros

  • Continually Improving Product
  • Trustworthy
  • Client Friendly Policies
  • Fair

Cons

  • Commodity Features
  • Less Efficient Service
  • Charges for Enhancements

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