What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
raquel l.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
Excellent product to communicate nowadays
Likeliness to Recommend
What differentiates Google Voice from other similar products?
That with this one can connect differents numbers
What is your favorite aspect of this product?
The easy way to use it
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Is perfect to communicate
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Natasha H.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
I love Google Voice
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I love How you can keep your number and create your own voice mail as if it was a personal phone. You can text internationally as well which is super unique
What is your favorite aspect of this product?
I love the transcription of voicemails and how easy it is to reach people and that the number shows up as a real phone number and doesn’t look suspicious
What do you dislike most about this product?
I dont Like that we can’t add a caller ID for ourselves. It would help verify who we are to show that when we call people
What recommendations would you give to someone considering this product?
Watch videos on how to use it and get familiar with it. There’s lots of features to explore
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Paul L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
Great inexpensive voice provider that works great
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Free Works in replacement of cell phone Ubiquitous
What is your favorite aspect of this product?
I can use it for all my phone numbers
What do you dislike most about this product?
Not always works well
What recommendations would you give to someone considering this product?
But the pro version
Pros
- Continually Improving Product
- Trustworthy
- Client Friendly Policies
- Fair
Cons
- Commodity Features
- Less Efficient Service
- Charges for Enhancements
Please tell us why you think this review should be flagged.
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