Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
92%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 82

Communications

86

Secure Access

85

Mobility

85

Call Management

84

Web & Desktop Conferencing

83

Audio Transcription

82

Presence IM

82

Analytics Reporting

81

Speech Access and Personal Assistant

81

Centralized Management Portal

80

Session Border Controller

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Breadth of Features

81

Ease of Data Integration

81

Availability and Quality of Training

81

Vendor Support

81

Product Strategy and Rate of Improvement

79

Google Voice Reviews

Sharon F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Best product to use for voice call

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

I have no experience from other similar products.

What is your favorite aspect of this product?

I like the fact that this product ensures voice call between members in each department is very effective and productive.

What do you dislike most about this product?

I have not disliked any feature of this product since I started using it.

What recommendations would you give to someone considering this product?

This product is very effective in organizing voice call from different locations and I highly recommend.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Oswald R.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Great service. It is a lifeline for many people.

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Stability and price. It is free, and it works.

What is your favorite aspect of this product?

Voice transcription to text.

What do you dislike most about this product?

That you must have an existing, real phone # to use the service. Also, text message sent to the phone # always show a different number than the sending telephone number.

What recommendations would you give to someone considering this product?

Use it. It is good, when you do not want to advertise you actual phone # to people.

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Acts with Integrity

Amaya M.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

When it comes to customer service, businesses need

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

So that I can tell the difference between personal and business conversations, I utilize Google Voice as a second line on my As a Senior Software Development Engineer In Test at Toyota Motor Corporation, I am responsible for answering phone inquiries from Toyota customers, Toyota dealers, and Toyota Using Google Voice, I may have a separate voicemail, text message inbox, and phone number. Inaccuracies in the voice-to-text feature

What is your favorite aspect of this product?

If you work in an environment where a work phone would be helpful, this is the phone for you. Just to have a second phone number, you don't need to carry about a second device. Salespeople and other professionals who contact with clients on a regular basis may find it useful. We utilize Google voice to provide each employee with a unique phone number that can be used on marketing As a result, there is no need to purchase expensive equipment. As a result, we can now have a separate professional number for each employee, which can be maintained separate from their.

What do you dislike most about this product?

If there was a method to know if the call is coming from your Google Voice number or your personal number before answering, that would be great. It doesn't seem that when I add a contact to my account on the web, it syncs with my phone, even though I'm saving it in the address book.

What recommendations would you give to someone considering this product?

The fact that I can give out a phone number that isn't my own is a plus for me. And I can tell if the phone call is coming from Google Voice or a personal number, which is helpful because it lets me know how to respond. A excellent alternative to giving out your personal phone number is Google Voice. Instead of worrying about spam calls on your private line, use your Google Voice number in this way. When voicemails are left, Google Voice will auto-transcribe the phone call so that you can read the voicemail instead of listening to it, which is really convenient. There are certain drawbacks to using Google Voice, such as not wanting those who.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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