
What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Voice Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Voice.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 96%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 95%
- Strategy & Innovation:
- 92%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Mobility
Call Management
Web & Desktop Conferencing
Audio Transcription
Presence IM
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Google Voice Reviews

Sharon F.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Best product to use for voice call
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I have no experience from other similar products.
What is your favorite aspect of this product?
I like the fact that this product ensures voice call between members in each department is very effective and productive.
What do you dislike most about this product?
I have not disliked any feature of this product since I started using it.
What recommendations would you give to someone considering this product?
This product is very effective in organizing voice call from different locations and I highly recommend.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.

Oswald R.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Leader or Manager
Submitted Nov 2020
Great service. It is a lifeline for many people.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Stability and price. It is free, and it works.
What is your favorite aspect of this product?
Voice transcription to text.
What do you dislike most about this product?
That you must have an existing, real phone # to use the service. Also, text message sent to the phone # always show a different number than the sending telephone number.
What recommendations would you give to someone considering this product?
Use it. It is good, when you do not want to advertise you actual phone # to people.
Pros
- Reliable
- Unique Features
- Saves Time
- Acts with Integrity
Please tell us why you think this review should be flagged.

Amaya M.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
When it comes to customer service, businesses need
Likeliness to Recommend
What differentiates Google Voice from other similar products?
So that I can tell the difference between personal and business conversations, I utilize Google Voice as a second line on my As a Senior Software Development Engineer In Test at Toyota Motor Corporation, I am responsible for answering phone inquiries from Toyota customers, Toyota dealers, and Toyota Using Google Voice, I may have a separate voicemail, text message inbox, and phone number. Inaccuracies in the voice-to-text feature
What is your favorite aspect of this product?
If you work in an environment where a work phone would be helpful, this is the phone for you. Just to have a second phone number, you don't need to carry about a second device. Salespeople and other professionals who contact with clients on a regular basis may find it useful. We utilize Google voice to provide each employee with a unique phone number that can be used on marketing As a result, there is no need to purchase expensive equipment. As a result, we can now have a separate professional number for each employee, which can be maintained separate from their.
What do you dislike most about this product?
If there was a method to know if the call is coming from your Google Voice number or your personal number before answering, that would be great. It doesn't seem that when I add a contact to my account on the web, it syncs with my phone, even though I'm saving it in the address book.
What recommendations would you give to someone considering this product?
The fact that I can give out a phone number that isn't my own is a plus for me. And I can tell if the phone call is coming from Google Voice or a personal number, which is helpful because it lets me know how to respond. A excellent alternative to giving out your personal phone number is Google Voice. Instead of worrying about spam calls on your private line, use your Google Voice number in this way. When voicemails are left, Google Voice will auto-transcribe the phone call so that you can read the voicemail instead of listening to it, which is really convenient. There are certain drawbacks to using Google Voice, such as not wanting those who.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
