Google

Google Voice

Composite Score

8.9 /10

CX Score

9.2 /10

138 Reviews Write a Review

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What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 92%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Saves Time

Feature Ratings

Average 82

Communications

Secure Access

Mobility

Call Management

Web & Desktop Conferencing

Audio Transcription

Presence IM

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Google Voice Reviews

Matt c.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic and easiest service to use

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

It's an excellent phone service alternative unlike other similar products.

What is your favorite aspect of this product?

I like how I am able to get calls for business line on my cell phone. Also I like how I can use voice number instead of own private number. Also I like how I can call internationally for free.

What do you dislike most about this product?

I have nothing bad to complain about this great platform.

What recommendations would you give to someone considering this product?

Google voice is the best ,you should try it especially in making calls.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Stephen W.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

knock out the spam

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

the functionality of this product is great and it's extremely easy to use especially for new Employees. We've found it to be very secure.

What is your favorite aspect of this product?

conference calling can be over a private line and the ability to start and stop recordings

What do you dislike most about this product?

the translation software can be a bit "buggy"

What recommendations would you give to someone considering this product?

take the time to consider this and give it a 30 day trial run in your organization

Pros

Reliable
Saves Time
Security Protects
Performance Enhancing

Cons

Less Efficient Service

Parag G.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Great Product.

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

Get protection from spam calls and messages.

What is your favorite aspect of this product?

Screen calls before you answer.

What do you dislike most about this product?

Sometimes call get drops all of a sudden which is not a good thing.

What recommendations would you give to someone considering this product?

It's well easy to use provides you all the basic features that you will require for your organization.

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Google Voice Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Voice?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Presence IM Knowing the availability of users.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Google Voice Reviews

Matt c.

Fantastic and easiest service to use

Likeliness to Recommend

Pros

Stephen W.

knock out the spam

Likeliness to Recommend

Pros

Cons

Parag G.

Great Product.

Likeliness to Recommend

Most Popular Google Voice Comparisons

Microsoft Teams

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1
Since last award

2
Since last award

Feature Ratings

Communications

Secure Access

Mobility

Call Management

Web & Desktop Conferencing

Audio Transcription

Presence IM

Analytics Reporting

Speech Access and Personal Assistant

Centralized Management Portal

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement