Google

Google Vault

Composite Score

8.9 /10

CX Score

9.1 /10

198 Reviews Write a Review

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What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details

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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 92%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Helps Innovate
Efficient Service
Acts with Integrity

Feature Ratings

Average 84

Storage Optimization

Data Encryption

Data Compression

External Storage Connectivity

Long Term Data Retention

Data Format Native Generic

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Vault Reviews

Tribhuvan s.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Assisting in meeting compliance obligations.

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

In comparison to other similar products , it is far more useful due to the fact that ir is well Google workspace platform,so it is pretty much convenient as user do not have to go look for vault as it is built into the application iteams, apart fromthat , Vault offers various functionalities , be it legal hold, seatrch review, export and whatnot making it a one-stop solution for data management and protection.

What is your favorite aspect of this product?

My favorite aspect that I read about google Vault is its ability to assist my organization in meeting compliance obligations, This is made possible through the platform's retention policies and eDiscovery tools that come in handy when dealing with data management as well as certain compliance within framework of relavent laws and policies.

What do you dislike most about this product?

There are few things which I see to be improved. One is the possibility of extending the customization of the platform so that it better serves our varied requirements.Another concern is,althogh vault has adequate search abilities, I would like to see more focus on advanced search to pull specific information or discussions.

What recommendations would you give to someone considering this product?

For considering Google vault, i would suggest, assess the data management and compliance needs of our company. for companies that have been using the Google workspace, vualt is one of the tools that will further improve the management of data but fore those who are not using Google workspace,it would be essential to look for other achiving and e-discovery systems that may better meet the organizational needs.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Jitendra K.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

"Robust compliance tool"

Likeliness to Recommend

10 /10

What differentiates Google Vault from other similar products?

its seamless integration into Google Workspace, offering user-friendly e-discovery and retention capabilities for Gmail and Drive.

What is your favorite aspect of this product?

My favorite aspect of Google Vault is its seamless integration with Google Workspace, making e-discovery and data retention straightforward and efficient.

What do you dislike most about this product?

I dislike that Google Vault lacks advanced reporting features and customization options, which can limit its effectiveness for complex compliance needs.

What recommendations would you give to someone considering this product?

I recommend evaluating your organization's compliance needs and ensuring full integration with Google Workspace. Additionally, consider the user training to maximize its features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Himanshu P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Google Vault from other similar products?

As part of Google Workspace, Vault seamlessly integrates with Gmail, Google Drive, Google Meet, and other Google services, making it easy to manage data across platforms

What is your favorite aspect of this product?

My favorite aspect of Google Vault is its seamless integration with Google Workspace

What do you dislike most about this product?

its limited functionality outside the Google Workspace ecosystem

What recommendations would you give to someone considering this product?

Ensure your organization is fully committed to Google Workspace, as Vault is designed to integrate best within that ecosystem

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Google Vault

What is Google Vault?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Google Vault Ratings

88 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Vault?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Optimization 'Storage optimization, unlike std. backup & restore, is for long term data storage, organizing it to find & restore information easily

Data Encryption Protects your data from those who have physical access to storage media (including secure storage provider), and ensures data has only authorized access

Data Compression Allows for more data to be stored on media. Data compression can potentially slow down access times to the data

External Storage Connectivity Data archiving usually stores data on external, removable media that is optimized for long-term storage, at an offsite location.

Long Term Data Retention The software should have fault tolerant abilities in order to recover from minor data corruptions. Depends largely on the media (such as tapes)

Data Format Native Generic Offers multiple options from native proprietary format to industry-standard generic format to restore or import onto any target system

Platform Support Does the data archive system provide the hardware platform support that the organization needs.

Data Deletion Control and Space Gain The ability to reclaim valuable hard drive space freed due to the data archiving process based on the software’s successful confirmation & verification

Multiple Format Support Ability to support multiple media formats, including tape, WORM drives, optical media, etc. Also, proliferation of cloud and support cloud storage.

Restore to Current Format Ability to restore to whichever “current” format the organization has in place at the time of archive data restoration

Granularity 'The granular storage of data, such that it can be searched and recovered in an expedient manner.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Vault Reviews

Tribhuvan s.

Assisting in meeting compliance obligations.

Likeliness to Recommend

Pros

Jitendra K.

"Robust compliance tool"

Likeliness to Recommend

Pros

Himanshu P.

Fantastic Product

Likeliness to Recommend

Pros

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Feature Ratings

Storage Optimization

Data Encryption

Data Compression

External Storage Connectivity

Long Term Data Retention

Data Format Native Generic

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support