Google Vault Logo Award Winner Product Badge
Google Vault Logo Award Winner Product Badge
Google

Google Vault

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Vault
8.8 /10

What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details


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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

2% Negative
6% Neutral
92% Positive

Pros

  • Helps Innovate
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Storage Optimization

86

Data Compression

86

Data Encryption

86

Long Term Data Retention

84

Data Format Native Generic

84

External Storage Connectivity

84

Platform Support

83

Data Deletion Control and Space Gain

82

Multiple Format Support

81

Restore to Current Format

81

Granularity

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Ease of Data Integration

83

Ease of IT Administration

83

Breadth of Features

83

Usability and Intuitiveness

82

Ease of Customization

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

77

Google Vault Reviews

Marianne d.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Tool for storing data, including chat and email

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

Our entire organization uses Google Vault to safely store our data and information in the cloud. It is also crucial for data archiving and data retention. Together with Google tools like Drive and Gmail, we use them extensively. Additionally, it enables us to keep tabs on each user's particular activity.

What is your favorite aspect of this product?

I've utilized Google Vault a lot as a Google administrator. Learning how to use Google Vault and making sure we can quickly access it if ever needed is crucial for the health of our business if we ever need to quickly find strings of emails based on a set of criteria, such as searching for all emails sent to a specific person from a specific email address, etc. or in case of any mediation or litigation issues.

What do you dislike most about this product?

A full PDF copy of the discussions and attachments would be useful in addition to the other types of data that the Vault.zip files download. The papers must then be compressed using a paid third-party service such as a Chrome Extension so that they can be read easily. Just this one change would be fantastic.

What recommendations would you give to someone considering this product?

If you're unfamiliar with Google Workplace and this is your first time utilizing Google Vault, I strongly advise entering into your admin account and calling a Google Workspace support specialist who can walk you through the full procedure and even set up a virtual Hangout to assist you on your end.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Noel E.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

If you use G-Suite, then Vault is hard to bea.

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

It's ease of integration with G-Suite and simple setup and management.

What is your favorite aspect of this product?

Just works. Out of sight and out of mind and always works.

What do you dislike most about this product?

It only supports G-Suite, so if you are looking for other areas for data retention, this will not be the solution.

What recommendations would you give to someone considering this product?

As noted, if you are a G-Suite customer, it's a great solution.

Pros

  • Reliable
  • Transparent
  • Helps Innovate
  • Trustworthy

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Google Vault helps us stay safe

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

To begin, the most positive aspect is learning that this is a Google app. Along with that comes dependability and excellent service to the consumer. Second, the vault functions faultlessly, is able to easily store all of the data I want it to, and does not require as much effort to become familiar with as other programs that save data. On the other side, you can also create retention rules to regulate how long the data will be kept before being deleted from user accounts and from Google's servers. This allows you to determine how long the data will be retained.

What is your favorite aspect of this product?

Our firm now has the ideal method to preserve and search all emails that were sent through your domain thanks to Google Vault, which was supplied to us by Google. The availability of access to this historical data is a crucial necessity for any firm, whether it is for the purposes of legal electronic discovery, financial audits, or compliance processes.

What do you dislike most about this product?

The process of implementation might be frustrating and time-consuming, but the benefits more than justify the drawbacks. In addition, files that have been provided are not always instantly accessible for downloading and usage. The functionality is not at all favorable to users. Customer Service for Google Vault is sloppy and doesn't appear to have any common sense at all.

What recommendations would you give to someone considering this product?

Working with the Google Vault is one of my favorite things to do. The fact that Google Vault is able to compile all of the information that is stored on its many platforms is the feature that I like the most about it. It is a very helpful addition to the overall security system. Communication is made much easier with the use of Google groups. Google Vault is a storage solution that is both user-friendly and effective.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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