Google Vault Logo Award Winner Product Badge
Google Vault Logo Award Winner Product Badge
Google

Google Vault

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Vault
8.8 /10

What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details


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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Helps Innovate
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 83

Storage Optimization

86

Data Encryption

86

Data Compression

86

Long Term Data Retention

84

External Storage Connectivity

84

Data Format Native Generic

84

Platform Support

83

Data Deletion Control and Space Gain

82

Multiple Format Support

82

Restore to Current Format

81

Granularity

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Ease of Data Integration

84

Ease of IT Administration

83

Breadth of Features

83

Business Value Created

82

Usability and Intuitiveness

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Vendor Support

78

Google Vault Reviews

Jason S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The top email discovery and archive program

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

I can follow past history thanks to Google Vault, which makes it easier for me to comprehend how any procedure works in specifics. Additionally, I value how user-friendly the interface is because it has given me more time to work. Google Vault is a secure tool that I use to keep my team updated by allowing them to share data.

What is your favorite aspect of this product?

The data retention policy that enables me to choose how long a particular piece of data will be kept in the vault is what I enjoy best about Google Vault. I also like how quickly and effectively we can browse through our data. Given that we use a variety of Google products, Google vault's smooth interaction with other G-suite applications is yet another benefit.

What do you dislike most about this product?

This would be my one observation that it is simple to use once we know what parameters to set. In order to make sure the string I want to search is input correctly, I frequently need to check a support article or contact a workplace engineer.

What recommendations would you give to someone considering this product?

This tool is excellent. It will undoubtedly be advantageous to all business sectors. You may thoroughly analyze your work with the aid of this one tool. You will gain a lot of control over the data pertaining to your task. After a wonderful experience, I strongly suggest this to you.

Pros

  • Enables Productivity
  • Effective Service
  • Saves Time
  • Client Friendly Policies

Marianne d.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Tool for storing data, including chat and email

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

Our entire organization uses Google Vault to safely store our data and information in the cloud. It is also crucial for data archiving and data retention. Together with Google tools like Drive and Gmail, we use them extensively. Additionally, it enables us to keep tabs on each user's particular activity.

What is your favorite aspect of this product?

I've utilized Google Vault a lot as a Google administrator. Learning how to use Google Vault and making sure we can quickly access it if ever needed is crucial for the health of our business if we ever need to quickly find strings of emails based on a set of criteria, such as searching for all emails sent to a specific person from a specific email address, etc. or in case of any mediation or litigation issues.

What do you dislike most about this product?

A full PDF copy of the discussions and attachments would be useful in addition to the other types of data that the Vault.zip files download. The papers must then be compressed using a paid third-party service such as a Chrome Extension so that they can be read easily. Just this one change would be fantastic.

What recommendations would you give to someone considering this product?

If you're unfamiliar with Google Workplace and this is your first time utilizing Google Vault, I strongly advise entering into your admin account and calling a Google Workspace support specialist who can walk you through the full procedure and even set up a virtual Hangout to assist you on your end.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Google Vault helps us stay safe

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

To begin, the most positive aspect is learning that this is a Google app. Along with that comes dependability and excellent service to the consumer. Second, the vault functions faultlessly, is able to easily store all of the data I want it to, and does not require as much effort to become familiar with as other programs that save data. On the other side, you can also create retention rules to regulate how long the data will be kept before being deleted from user accounts and from Google's servers. This allows you to determine how long the data will be retained.

What is your favorite aspect of this product?

Our firm now has the ideal method to preserve and search all emails that were sent through your domain thanks to Google Vault, which was supplied to us by Google. The availability of access to this historical data is a crucial necessity for any firm, whether it is for the purposes of legal electronic discovery, financial audits, or compliance processes.

What do you dislike most about this product?

The process of implementation might be frustrating and time-consuming, but the benefits more than justify the drawbacks. In addition, files that have been provided are not always instantly accessible for downloading and usage. The functionality is not at all favorable to users. Customer Service for Google Vault is sloppy and doesn't appear to have any common sense at all.

What recommendations would you give to someone considering this product?

Working with the Google Vault is one of my favorite things to do. The fact that Google Vault is able to compile all of the information that is stored on its many platforms is the feature that I like the most about it. It is a very helpful addition to the overall security system. Communication is made much easier with the use of Google groups. Google Vault is a storage solution that is both user-friendly and effective.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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