Google

Google Vault

Composite Score

8.8 /10

CX Score

9.1 /10

193 Reviews Write a Review

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What is Google Vault?

Manage, retain, search and export your organization’s email and on-the-record chats.

Company Details

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Awards & Recognition

Google Vault won the following awards in the Data Archiving category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Vault?

2% Negative

6% Neutral

92% Positive

Pros

Helps Innovate
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Storage Optimization

Data Compression

Data Encryption

Long Term Data Retention

Data Format Native Generic

External Storage Connectivity

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Google Vault Reviews

Kelvin T.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Excellent program to store documents online"

Likeliness to Recommend

7 /10

What differentiates Google Vault from other similar products?

It's different from other programs because it's hard to set up and takes a long time, but it's worth it.

What is your favorite aspect of this product?

Using Google Vault, preserving your Gmail inbox is a breeze. With it, we can safely save copies of anything sent or received via email, chat, or Google Drive. Managing Google Workspaces is a breeze in our current setup.

What do you dislike most about this product?

Google Vault is an incredible archive but not a fantastic search tool. Some fundamental capabilities, such as deduplication, are absent. It's also difficult to export specific chat sessions and documents.

What recommendations would you give to someone considering this product?

If you're not very familiar with Google Workplace and this is your first time using Google Vault, I highly recommend calling a Google Workspace support agent from your admin account; they'll walk you through the full procedure and may even set up a virtual Hangout to assist you.

Pros

Enables Productivity
Trustworthy
Unique Features
Efficient Service

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

Fantastic and futuristic features

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jason S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

The top email discovery and archive program

Likeliness to Recommend

9 /10

What differentiates Google Vault from other similar products?

I can follow past history thanks to Google Vault, which makes it easier for me to comprehend how any procedure works in specifics. Additionally, I value how user-friendly the interface is because it has given me more time to work. Google Vault is a secure tool that I use to keep my team updated by allowing them to share data.

What is your favorite aspect of this product?

The data retention policy that enables me to choose how long a particular piece of data will be kept in the vault is what I enjoy best about Google Vault. I also like how quickly and effectively we can browse through our data. Given that we use a variety of Google products, Google vault's smooth interaction with other G-suite applications is yet another benefit.

What do you dislike most about this product?

This would be my one observation that it is simple to use once we know what parameters to set. In order to make sure the string I want to search is input correctly, I frequently need to check a support article or contact a workplace engineer.

What recommendations would you give to someone considering this product?

This tool is excellent. It will undoubtedly be advantageous to all business sectors. You may thoroughly analyze your work with the aid of this one tool. You will gain a lot of control over the data pertaining to your task. After a wonderful experience, I strongly suggest this to you.

Pros

Enables Productivity
Effective Service
Saves Time
Client Friendly Policies

Google Vault

What is Google Vault?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Vault Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Vault?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Optimization 'Storage optimization, unlike std. backup & restore, is for long term data storage, organizing it to find & restore information easily

Data Compression Allows for more data to be stored on media. Data compression can potentially slow down access times to the data

Data Encryption Protects your data from those who have physical access to storage media (including secure storage provider), and ensures data has only authorized access

Long Term Data Retention The software should have fault tolerant abilities in order to recover from minor data corruptions. Depends largely on the media (such as tapes)

Data Format Native Generic Offers multiple options from native proprietary format to industry-standard generic format to restore or import onto any target system

External Storage Connectivity Data archiving usually stores data on external, removable media that is optimized for long-term storage, at an offsite location.

Platform Support Does the data archive system provide the hardware platform support that the organization needs.

Data Deletion Control and Space Gain The ability to reclaim valuable hard drive space freed due to the data archiving process based on the software’s successful confirmation & verification

Multiple Format Support Ability to support multiple media formats, including tape, WORM drives, optical media, etc. Also, proliferation of cloud and support cloud storage.

Restore to Current Format Ability to restore to whichever “current” format the organization has in place at the time of archive data restoration

Granularity 'The granular storage of data, such that it can be searched and recovered in an expedient manner.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Vault Reviews

Kelvin T.

"Excellent program to store documents online"

Likeliness to Recommend

Pros

Fantastic and futuristic features

Likeliness to Recommend

Pros

Jason S.

The top email discovery and archive program

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Storage Optimization

Data Compression

Data Encryption

Long Term Data Retention

Data Format Native Generic

External Storage Connectivity

Platform Support

Data Deletion Control and Space Gain

Multiple Format Support

Restore to Current Format

Granularity

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support