Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
92%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Carolina R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Versatile tool in times of pandemic

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

One of the points in favor of Google Meet is the possibility of accessing meetings directly from the mobile phone, either because the network is deficient, causing connection problems, thus guaranteeing uninterrupted connectivity.

What is your favorite aspect of this product?

In a collaborative environment like that of any organization, a suitable space is necessary to share, debate and analyze ideas, jamboard is the perfect complement and thanks to AI tools it becomes indispensable for teamwork.

What do you dislike most about this product?

I would like the host's shared screen to be a bit wider since in situations where it is required to see details it is a bit confusing.

What recommendations would you give to someone considering this product?

In situations like the one we are currently experiencing with the pandemic, these types of tools make life much easier both at work and personal level, Google Meet has proven to be a powerful application oriented to collaboration, its functions and ease of use make it ideal since it does not prior preparation is required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Armando G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

"High quality videoconferencing."

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Compared to other platforms, Google Meet has been in the market for a short time, but that has not been an impediment to position itself as the best platform for business communication and other scenarios, for the excellent quality offered in audio and video, in addition to the high performance in the execution of videoconferences, calls and instant messaging where it is easy to share documents and files, also offers features that others do not have such as the option to activate subtitles in real time, as well as the capacity of participants that can be integrated into a connection.

What is your favorite aspect of this product?

Its simple and very easy to use interface makes it easy for anyone to manipulate, ensures that connections are secure thanks to its encryption, allows the adjustment of video resolution and audio settings, it is possible to record sessions, the ability to integrate participants to a connection and I think the option to activate the subtitles in real time is fabulous, it also synchronizes very well with google drive, gmail and google calendar.

What do you dislike most about this product?

Truly, the experience has been quite interesting and pleasant, its use has facilitated to maintain both internal and external communication with our work team, helping us to have continuity in the operational results and improving productivity, that is why I have no negative comments against this software.

What recommendations would you give to someone considering this product?

Google meet allows you to set up any type of meeting with your work team securely regardless of the different scenarios on which they are located, allows you to share important information among the participants of a meeting, with very solid performance options and excellent quality to ensure that your connections are smooth and uninterrupted, it is for this reason that you must include it in your business platform, I recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jhon V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Ideal tool for business communication

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google meet is a very broad tool in its functions, one of the factors in which it differs from other similar platforms is its adaptation to collaborative environments, this being its strength and what it focuses on the most, thanks to the integration with the different applications of Google Workspace makes this a tool not only for video conferencing but also for teamwork in real time.

What is your favorite aspect of this product?

Due to the ease of accessing video calls, users are not required to have previous knowledge in the use of the tool, this influences its usability.

What do you dislike most about this product?

I would like to be able to access the screen recording function but it is limited to business plans, in the standard version there is no such function.

What recommendations would you give to someone considering this product?

If what you want is the real-time collaboration of the entire work team in search of increasing productivity in the company, this tool is the idea, given that it has a wide portfolio of functions in order to increase productivity, Google Meet does not It is a communication tool only, it is much more than that, in addition to the integration with other Google tools, it is indispensable for any business or IT platform.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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