Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1974 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Helps Innovate
Enables Productivity

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Google Meet Reviews

Nahian M.

Role: Finance
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Easy Digital Conference

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The audiovisual quality of this solution is excellent

What is your favorite aspect of this product?

Easy to connect with the stakeholders to share the message

What do you dislike most about this product?

Connecting people in a group by using email address is somehow complicated

What recommendations would you give to someone considering this product?

I would recommend to continuously improve the program so that users can get most out of it

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Alejandro R.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Google Hang Outs Meet: A new way to make business

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

This Google program is easier to use. Don't get confused with difficult and complex functions. There are other programs, similar, that really confuse the user

What is your favorite aspect of this product?

The video system called, which has this program, is the best. The image quality is good and if your internet connection is strong, you can make work, family or business meetings.

What do you dislike most about this product?

So far i haven't found something wrong with this program. I really like it

What recommendations would you give to someone considering this product?

I recommend this program to people who want to keep in touch with family, friends, or business clients. It helps you a lot and is an easy execution program.

Pros

Reliable
Efficient Service
Altruistic
Over Delivered

Wulliams C.

Role: Industry Specific Role
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

A high quality, high performance product

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet is useful video conferencing software for use with your Gmail contacts. You can add the people you want to have a business meeting with to a video conference, just select the account you want and add it to the video conference.

What is your favorite aspect of this product?

Among the qualities that this software has we can mention the quality that it offers in sound and images when you make video calls, being one of the clearest that I have been able to use. Google Hangouts Meet is integrated to the whole G suite platform, so you can access a conference room from Google Calendar or from your Gmail email. Joining web meetings is very easy with this software, you just have to have the link of the meeting room and click on it to enter. One of the aspects that I value most about this software is its versatility, since it can be used by any company regardless of its size, enjoying all its benefits. One last aspect to highlight is that Google Hangouts Meet can be used from your android or IOS device, so you can join a meeting anywhere, without the need of a desktop or laptop.

What do you dislike most about this product?

I have used this software a lot when working from my Google account, and I have managed to use all its tools, achieving all my work goals and perfecting the use of video calling for business purposes. I have not achieved any negative aspects in this software and I feel comfortable with each of its tools.

What recommendations would you give to someone considering this product?

I recommend that you use Google Hangouts Meet in your business as you can make video calls and video conferences using Google applications such as calendar or email. Add as many people as you want to your web meetings with Google Hangouts Meet and complete your business goals and objectives.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Nahian M.

Easy Digital Conference

Likeliness to Recommend

Pros

Alejandro R.

Google Hang Outs Meet: A new way to make business

Likeliness to Recommend

Pros

Wulliams C.

A high quality, high performance product

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Vendor Support

Ease of Customization