Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1892 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Ann D.

Role: Student Academic
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2020

Features disappointment

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

A little more secure

What is your favorite aspect of this product?

Video quality

What do you dislike most about this product?

Lack of features for teachers

What recommendations would you give to someone considering this product?

I would rather use zoom

Pros

Appreciates Incumbent Status
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Productive
Commodity Features
Less Effective Service

Joshua M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Affordable web conference tool for business

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It provides high-quality HD video and audio and integrates with Google products seamlessly. Google Meet is also a better program and cost-effective than other products example it does not charge additional call-in fees when participants need to call rather than join meetings directly.

What is your favorite aspect of this product?

Google Hangouts Meet offers easy messaging for all end-users where it also allows the sending of files, links during meetings. It is also easy to use and requires no training on how to utilize the tool. Its screen sharing capability makes it easy to show the entire screen or share presentations along with the option to collaborate on files. Hosts have full control where they can easily pin, mute, or remove participants.

What do you dislike most about this product?

Seems unreliable when using MAC.

What recommendations would you give to someone considering this product?

It is suitable for organizations that already use G Suite as they can connect and communicate easily. It works with businesses of all sizes because it is affordable to suit each of their budgets.

Pros

Efficient Service
Effective Service
Security Protects
Helps Innovate

Ale M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Live broadcasts

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It is an application that consists of individual or group interactive conversations of up to 10 people. Allows you to share photos and messages with emoticons. It allows you to resume conversations when you want and alerts are raised when someone has started a conversation. It also allows you to go from a written conversation to a video call for free. It is now available in Google Play, iTunes App store and from the Gmail account on the PC.

What is your favorite aspect of this product?

I like the option of broadcasting live through, for example, YouTube, which gives you the ability to organize seminars or live classes with thousands of simultaneous viewings and without the need for all participants to join the conference. It gives you the option to Share screen with which you will facilitate your exposure.

What do you dislike most about this product?

I don't like that it doesn't have a specific desktop app and that it forces you to use the web browser.

What recommendations would you give to someone considering this product?

This is an excellent cross-platform messaging application to recommend, a very professional and business platform. The free version allows up to 10 people connected in a group. It is very easy to use if users have a Gmail account.

Pros

Saves Time
Reliable
Performance Enhancing
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Ann D.

Features disappointment

Likeliness to Recommend

Pros

Cons

Joshua M.

Affordable web conference tool for business

Likeliness to Recommend

Pros

Ale M.

Live broadcasts

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization