Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1897 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

GOOGLE MEET FOR Video Conferencing

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Support team is Knowledgeable and friendly, they will Solve every Querry. User interface is quite appealing. Highly Quality Audio and Video.

What is your favorite aspect of this product?

Web Conferencing and Meeting. Screen sharing. Increase productivity within the team.

What do you dislike most about this product?

Highly quality internet Connection is Required otherwise it may Lag

What recommendations would you give to someone considering this product?

one Can definitely Go for Google Meet

Pros

Enables Productivity
Effective Service
Includes Product Enhancements
Helps Innovate

Alejandro C.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great part of a complete workplace suite by Google

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

I've been using Google Meet for my own business for some time and I'm impressed with the features it offers. I doubt there's something better or more solid for SMB and mid-sized companies if you consider Google's Workspace offering. To be honest, it doesn't look as good as MS Teams does, but it is equally stable when hosting regular meetings and training. I would say it's a good offering overall and the price helps!

What is your favorite aspect of this product?

How easy it is to setup a meeting and fire it up from one single screen: my gmail. That's it. It saves me so much time!

What do you dislike most about this product?

Not as good with higher resolutions as some of their competitors.

What recommendations would you give to someone considering this product?

It's a robust and solid solution that's making its way as one of the top 5 contenders I would say so if you're looking for enterprise-grade, this is good enough. I'd recommend evaluating how comfortable your user base is with google products vs Microsoft ones, or even zoom before going all-in with meets.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Effective Service

Willian M.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

"Effective and quality communication".

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Meet allows you to maintain uninterrupted, efficient, and high-quality communication. It is also extremely easy to use and run. Google Meet represents the convenience, simplicity, and efficiency needed to have conversations in a variety of circumstances and locations.

What is your favorite aspect of this product?

Its interface is easy to use, allowing anyone to use it, the audio and video quality in each connection is good, as well as the security standards in chats and video connections. It encourages teamwork and facilitates screen sharing.

What do you dislike most about this product?

We have not had any problems using this tool, so it would be dishonest of me to comment unfavorably, but I do wish Google would add the remote access option to this tool; it would be beneficial.

What recommendations would you give to someone considering this product?

It is an excellent product that includes everything necessary and important to maintain secure, smooth, and high-quality communications from anywhere. It also provides a clean workplace and a professional look and feel.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

FARHAAN S.

GOOGLE MEET FOR Video Conferencing

Likeliness to Recommend

Pros

Alejandro C.

Great part of a complete workplace suite by Google

Likeliness to Recommend

Pros

Willian M.

"Effective and quality communication".

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization