Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1897 Reviews Write a Review

Claim Software

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Shalom B.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Modernised user interface

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

A very intuitive user interface which is very user friendly and very morden.

What is your favorite aspect of this product?

Live captioning during meetings is also one of my favourite feature of the product since it allows every meeting discussion to be very audible and clear to everyone with its real-time automated live caption.

What do you dislike most about this product?

It requires google accounts only.

What recommendations would you give to someone considering this product?

This product makes communication easy and it is very easy to use I would recommend it.

Pros

Enables Productivity
Saves Time
Client's Interest First
Generous Negotitation

Jared S.

Role: Sales Marketing
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Features are disappointing and too basic

Likeliness to Recommend

6 /10

What differentiates Google Meet from other similar products?

Google Meet is one of the most direct and simple products out there for video conferencing and presentations. It does the trick for quick and direct meetings. Since most individuals have Google calendar, Meet offers a plug-in to that software which allows both calendar users access to make a Google Meet call from that application. Besides that integration, I use Zoom and FaceTime a lot more than Meet, because my clients prefer the latter.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is the direct plug-in with Google Calendar and that is it. Accessibility is the only aspect I enjoyed.

What do you dislike most about this product?

I dislike the lack of features and basic interface for the program.

What recommendations would you give to someone considering this product?

For simple video calls this software will do the trick, however for more complex meetings I'd utilize a program like Zoom for my meetings.

Pros

Efficient Service
Effective Service
Trustworthy
Saves Time

Cons

Commodity Features
Leverages Incumbent Status
Inhibits Innovation

Isleny Carolina P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Google Meet, fantastic product.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Unlike its competitors, it allows you to create sessions for up to 250 people, and because it is a subscription service, you won't have to worry about advertising during meetings.

What is your favorite aspect of this product?

What I enjoy best about this software is that it allows you to share your screen with other users so they can access material like presentations, papers, and other files.

What do you dislike most about this product?

It is a completely paid platform with G Suite account connections, limiting its use to a huge number of people. The amount of individuals who attend each meeting will be determined by the rate paid to the application on a regular basis; this is the only thing I dislike.

What recommendations would you give to someone considering this product?

I strongly suggest this product to any company interested in high-quality video conferencing since, among other benefits, it can deliver real-time subtitles for talks thanks to Google Meets technology.

Pros

Continually Improving Product
Trustworthy
Effective Service
Caring

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Shalom B.

Modernised user interface

Likeliness to Recommend

Pros

Jared S.

Features are disappointing and too basic

Likeliness to Recommend

Pros

Cons

Isleny Carolina P.

Google Meet, fantastic product.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization