Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Ayrton C.

  • Role: Vendor Management
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2021

Best video chat for mobile and online

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The setting is set up in a few minutes, and you're ready to go, as with other Google goods. We utilize the tool throughout the firm and are quite happy with the connection's ease and stability. The tool is updated on a regular basis, including individualized backdrops that I enjoy. It's something we use on a regular basis, primarily for all of our internal and external calls. Many are in huge groups (up to 50 persons) and in different time zones. The communication is smooth and has a low latency. In comparison to other similar applications, it also boasts excellent audio quality.

What is your favorite aspect of this product?

We use Google Hangouts to conduct virtual meetings from our home office. We hold business discussions amongst teams here in addition to daily meetings. The technology is also used for virtual presentations. I can also simply invite external partners to an appointment, which is very useful when working from home because I don't want to use my personal cell phone. Because I also use Google Calendar, organizing meetings with coworkers is a breeze; I can even check what time slots are open. You can also dial using your cell phone if you are on the go and don't have access to your laptop.

What do you dislike most about this product?

On mobile devices (laptops), browser performance is resource-intensive, consuming a lot of battery power. As a result, mobile use is limited on certain devices. The licensing process has become rather complicated, and some useful extra features are only available in specific product editions. As a result, it's quite complicated. New functions are also added on a regular basis, well tested, and only available in the top product variant. Users are perplexed by this. Due to the product's simplicity, several more specialist functionalities are not available. In a Hangout, for example, only the meeting's creator can submit polls.

What recommendations would you give to someone considering this product?

I find Google Meet to be really reliable, and I've never had a connectivity issue using it. It's also very simple to share the screen, type in the conversation, and invite others to the date. It comes highly recommended from me! Even though the entire team had to go to the head office on short notice, we were able to keep them productive. Because of the strong integration with Google Calendar and GSuite, all staff now use Google Meets instead of Skype and other similar services. It's best to have the same room every day for routine appointments. Presentations, workshops and training courses are all made easier with the screen sharing features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andres Felipe R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

videoconferencing with advanced features

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is not only a tool for video conferencing, it is part of an ecosystem that integrates the other applications of the Workspace Suite which provides the breadth of functions that allow work from the community of any device connected to the Internet which previously were performed physically in offices, its portfolio allows parallel in the video conference to do tasks such as writing files, share graphics, real-time editing of the same, share ideas on the whiteboard; this makes it different from the others.

What is your favorite aspect of this product?

Within the utility that we give to the product in our company we have the trainings or formations in the different adjustments that are made within the company and more specifically in the current business unit, sometimes when inviting foreign personnel is of great help the closed caption function which is perceived to execute its function very well and allows the members to achieve the understanding of the message provided by the guests at the conference.

What do you dislike most about this product?

It would be very appropriate to be able to hide or adjust the size of the shared screen or in some cases when the conference has many participants to reduce a little the size of the space for the chat, it is perceived an inadequate and uncomfortable distribution to the visualization.

What recommendations would you give to someone considering this product?

Google Meet is an impressive tool that provides a lot of useful communication in the current era, it provides the facility to create conferences and distribute the connection link by its integration with Google Calendar which delivers notifications to the recipients who in turn access directly through the link shown, this is versatility and is what is currently sought, a reliable, efficient and versatile tool.

Pros

  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity
  • Helps Innovate

Hemal T.

  • Role: Vendor Management
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2021

nice and affordable

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

easy to use

What is your favorite aspect of this product?

unlimited time

What do you dislike most about this product?

not able to record classes

What recommendations would you give to someone considering this product?

class recording

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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