Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1897 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Bayarjargal M.

Role: Consultant
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Great features, problem with the meeting recording

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

easy to access from my mobile phone, great connectivity

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Backdrops are not great quality

What recommendations would you give to someone considering this product?

Price friendly, easy to use

Pros

Reliable
Inspires Innovation
Appreciates Incumbent Status
Helps Innovate

Cons

Less Efficient Service

William H.

Role: Finance
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Quality communication and remote work.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is easy to use, less data consumption, cross-platform and cross-device availability, the interface is intuitive, it provides subtitles which is very helpful under certain circumstances, sessions can be saved, the Google calendar integrates seamlessly which makes it easy for me to schedule meetings, the audio and video quality is very good and on top of everything else I can share my screen.

What is your favorite aspect of this product?

Google Meet is a solid and reliable communication tool that saves a lot of money and brings excellent benefits, with this tool you can train, make routine videoconferences where we discuss pending issues and expose upcoming activities, it is also very useful to contact colleagues and partners located in different locations, saving travel, time, keeping us safe avoiding crowds and saving money.

What do you dislike most about this product?

With Google Meet being such a well-known and widely used video conferencing software, it should be updated with drag-and-drop options for easier and faster sharing of documents and files, as it is also a crucial feature for effective remote collaboration.

What recommendations would you give to someone considering this product?

I recommend Google Meet because it can be used by anyone. It has connection stability during meetings, good audio and video quality, creation of meeting rooms and everything you need. You can take advantage of it with webinars if required and recordings are a key point for extracting relevant data.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Steven T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Google taking a share of the online meeting pie

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google Meet can be integrated into Google Calendars, and starts right up from Google Hangout, so it is easy to kick off an impromptu meeting.

What is your favorite aspect of this product?

Most of the schools use Google Meet during Covid to conduct virtual classes. The security feature appears to be better than Zoom, but there were still instances of intruders into students' classes.

What do you dislike most about this product?

The lack of market share when compared to Zoom. Therefore, when a Google Meet request arrives, people scramble to launch it because of unfamiliarity. I have not been able to figure out how to use a virtual background, but that may be a personal issue.

What recommendations would you give to someone considering this product?

Ask around first. Ask if your customers, suppliers, partners, and folks you interact most with use what meeting platform. If they all use Google Meet, then having a parallel meeting system will make sense. However, every business circle will be different, so asking around will be key.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Leverages Incumbent Status
Vendor Friendly Policies
Less Generous

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Bayarjargal M.

Great features, problem with the meeting recording

Likeliness to Recommend

Pros

Cons

William H.

Quality communication and remote work.

Likeliness to Recommend

Pros

Steven T.

Google taking a share of the online meeting pie

Likeliness to Recommend

Pros

Cons

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization