Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1898 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Google Meet Reviews

Blake R.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

So easy to use and reliable

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It works well with our full productivity suite and also allows us to live-stream special meets.

What is your favorite aspect of this product?

It ties in with Google calendar & contacts

What do you dislike most about this product?

The moderator side is a bit clunky

What recommendations would you give to someone considering this product?

Try it using a free gmail account and make sure it fits your needs.

Pros

Enables Productivity
Reliable
Respectful
Includes Product Enhancements

Shakeel A.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Good product, easy to use.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Ease of using the application and the wide of features.

What is your favorite aspect of this product?

Quality of meets video and audio.

What do you dislike most about this product?

Drag and drop feature doesn’t work the way it should.

What recommendations would you give to someone considering this product?

Fantastic product, do give it a try.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Alan T.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product, limited CRM integration

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Very easy to use, virtually no setup or training required

What is your favorite aspect of this product?

Availability for meetings to be joined via calling in to a phone number

What do you dislike most about this product?

We have a VOIP solution for calling and Zoho Cliq as part of Zoho One. In all honesty it has been somewhat of a challenge fitting this into in terms of practical and efficient usage. Between requirements to record calls and meetings with clients and having recordings accessible from within our CRM, this has not always been such a great fit. With that said, there have been many instances where our clients appreciate having the option to have a face to face meeting or for conferencing in multiple parties where parties can join a meeting by dialing in and do not need to worry about internet speeds to be in touch.

What recommendations would you give to someone considering this product?

This is very much worth trying out and considering that if you are using Google as your email provider, it is already built in, there is no need to any type of installation - and likely no need to training either.

Pros

Reliable
Performance Enhancing
Enables Productivity
Continually Improving Product

Cons

Inhibits Innovation
Commodity Features
Less Efficient Service

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Blake R.

So easy to use and reliable

Likeliness to Recommend

Pros

Shakeel A.

Good product, easy to use.

Likeliness to Recommend

Pros

Alan T.

Great product, limited CRM integration

Likeliness to Recommend

Pros

Cons

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization