Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1903 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Cody M.

Role: Finance
Industry: Entertainment
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Mar 2022

Not On Par With Zoom, But Free with Workspace

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google Meet is great for organizations deeply embedded within the Google ecosystem, such as Workspace and Enterprise users. From a business standpoint, I can't really imagine using Meet unless the company uses GMail and the broader GSuite. It is not highly differentiated, it works

What is your favorite aspect of this product?

Meet is integrated very will within the GSuite and it's very simple to hop on calls at a moment's notice. Integrates well with GMail and one-click calls for users within the company. The price is great at no additional cost. Very hard to complain about a product that doesn't cost the company anything additional, if already integrated with GSuite.

What do you dislike most about this product?

Google Meet is not great for external use, as we had many cases where clients or vendors, for instance, were thrown off by the Meet call and felt odd about it. The presumption across the business world appears to be that video calls are done on Zoom. Zoom is, in my opinion, a superior product, hence the far broader adoption. Meet also generally just has lower video quality, though the audio is quite comparable to Zoom. Meeting recording is sorely underserved - doing this in Zoom is such a better benefit.

What recommendations would you give to someone considering this product?

I can't recommend that your business uses Google Meet unless already within the GSuite ecosystem. Microsoft Teams is basically just as good (though also dependent on an ecosystem), and Zoom is better across the board for any company. Zoom is much more expensive though, so cost conscious companies using Google already may find Meet more than adequate.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Laura N.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

easy to use, need to innovate more

Likeliness to Recommend

5 /10

What differentiates Google Meet from other similar products?

everyone can access without so much verification

What is your favorite aspect of this product?

is rapid, and easy

What do you dislike most about this product?

does not have differentiated or smaller classrooms

What recommendations would you give to someone considering this product?

the product delivers what it offers

Pros

Trustworthy
Effective Service
Saves Time
Client Friendly Policies

Cons

Security Frustrates
Inhibits Innovation
Less Reliable

Katlyn K.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Quick and easy

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It integrates into Google Suite so if you use that, use Google Meet.

What is your favorite aspect of this product?

How easy it integrates. I use it for basic level video and chat, and it works.

What do you dislike most about this product?

N/A I don't use it a ton, but it's nice.

What recommendations would you give to someone considering this product?

To use it if their company / personal business is managed through Google Suite.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Cody M.

Not On Par With Zoom, But Free with Workspace

Likeliness to Recommend

Pros

Laura N.

easy to use, need to innovate more

Likeliness to Recommend

Pros

Cons

Katlyn K.

Quick and easy

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization