Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Hussain B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Google never disappoints

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It comes with Google Workspace, so you don't have to but it separately

What is your favorite aspect of this product?

Product Intutiveness, usability, and User friendliness

What do you dislike most about this product?

Its a simple online conference product from Google that does its job. There is no disliking element I have found yet

What recommendations would you give to someone considering this product?

If you are going to buy google workspace, the package includes google meet as well.You will also get forms, sheets, storage, and what not. If you can't afford zoom and you want to have longer meetings than 40 minutes. Check Google Workspace. If the other items adds value for you. Buy it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kaushal A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

A perfect solution for video call and meetings

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

It is super easy to create an instant meeting link and you can share that meeting link with anyone you would like to do a meeting. I like the how quickly we can create a meeting link

What is your favorite aspect of this product?

I like how quickly we can create a meeting link. I also like the whiteboard feature. I can easily create a whiteboard during the meeting and present my thoughts to the team members. It saves a lot of time.

What do you dislike most about this product?

As such there is nothing which I don't like about this feature. However, the recording feature should be available in the basic plan. I would say google can provide limited hours of recording but It should be there

What recommendations would you give to someone considering this product?

This is the perfect solution for video conferencing Just go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Parvez k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

The best Collaboration tool from the Google family

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Hangouts Meet is the best platform for quick video conferencing and of course for the audio call as well at no cost. Google Hangouts Meet platform allows scheduling the meeting in advance and has multiple platform support which makes it usable by users carrying any type of device, running either Windows or Android or IOS platform. The ability to record meetings and save them to Google Drive Google Meet is part of the Google Suite platform. I found it very helpful to connect with people regardless of the organisations they belonged to because most of the people have Google accounts. The quality of video and audio is really amazing.

What is your favorite aspect of this product?

My favourite aspect is the ability to sync various meetings in your calendar so that no one can miss any important meeting in their day. This platform has many more features like the ability to share documents during meetings, share screens, include any through CC, Sending an invitation link is easy, easily schedule our meeting in Google Calendar, etc. Google Meet stand out from other video conferencing tools in that we can use it for an unlimited time, even if we use the free account. It is so easy to use and the ease of integration with other Google products makes it even better. Fully supported my major web browsers like Chrome & Edge.

What do you dislike most about this product?

I will never say dislike to Google rathe than I would say likelihood feedback. It does not provide wide options of control for the admins and the host of the lectures/meetings so. Live Poll is also missing here. Even Whiteboard feature is missing and I am hoping soon it will be available because nowadays everyone is taking pieces of training virtually and also would be helpful for the teaching industry. It doesn't have all the features that other meeting/training options have, like annotations that are easy to use or remote control when sharing a screen. I have mentioned the above points as improvement not as dislike because I love Google.

What recommendations would you give to someone considering this product?

Google is the platform in this world that does not require recommendations because everyone in this world is connected through Google somehow. For meetings that are quick, simple, and without a lot of people, is perfect. Everyone can join quickly and control their screen how they like it, also there isn't a lot of setups needed. Webinars or presentations where participation is not completely necessary are great in Google Hangouts Meet too.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

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