Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Camila B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best virtual meeting room solution

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

In a word, Google Meet is simple to use. Quick online meetings while working on tasks might be stressful. By setting up an appointment and inviting your coworkers by email, who will receive full meeting details and have the choice to join, Google Hangouts Meet cannot help in this circumstance.

What is your favorite aspect of this product?

Configuration is fairly simple since no desktop program installation is necessary. Mobile devices can run native programs—excellent GSuite integration, especially with Google Calendar. You can easily set it up, just like with other Google products, and you can start using it right away. Additionally, it offers some Google Drive storage for recordings. When compared to other options, it is quite inexpensive.

What do you dislike most about this product?

Many functions, such as polling options and meeting controls, are absent. The capacity to silence or emphasize individuals during meetings is a concern. The ability to share content and the screen is constrained. The fact that Google Meet exclusively permits G-suite users to begin a video conference and makes it challenging to call users of other platforms on call is a disappointment.

What recommendations would you give to someone considering this product?

Google Meet is a fantastic platform for meetings or seminars that you can use on a browser with no data consumption. Google Meet is simple to use; all you need to do to join a meeting is touch a link. The product is exceptional for users with poor internet speed and lag-free quick calling services. Using the app or web interface is easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Shubham K.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Google Meet - where you meet in person virtually

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is a superior product in all the ways that matter. From call quality to the polished, web-based UI, Google Meet just feels like a more solid option for those who choose to use it.

What is your favorite aspect of this product?

Unlimited number of meetings

What do you dislike most about this product?

If your internet connection is fine yet the Google Meet app is giving trouble during the meeting.

What recommendations would you give to someone considering this product?

Easy to use, good customer service, great way to gain more clients, good functionality and highly recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Damiano B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great platform for meetings

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Very easy to use and we'll integrated with Google business platform

What is your favorite aspect of this product?

It is incredibly simple to configure because no software installation is necessary on the desktop. Native applications may be run on mobile devices. Excellent integration with GSuite, particularly Google Calendar. As with other Google products, the setup takes only a few minutes and you're ready to go.

What do you dislike most about this product?

Browser performance on mobile devices (laptops) is resource-intensive and hence consumes a lot of battery power. As a result, mobile use on specific devices is restricted.

What recommendations would you give to someone considering this product?

can have virtual meetings from the comfort of our own homes thanks to Google Hangouts. In addition to regular meetings, we hold business conversations among teams here. Virtual presentations are also made possible by this technology.

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Continually Improving Product

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