Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2278 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 92%
Conflict Resolution:: 93%
Strategy & Innovation:: 92%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Trustworthy
Fair
Helps Innovate

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Camila A.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

No Room for Miscommunication: Living Google Meet

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Meet just slipped right into our workflow — clean, clear, and genuinely dependable. It didn’t feel like adopting new software; it felt like upgrading the way we already work. That alone made it feel less like a "tool" and more like a natural extension of our HR operations.

What is your favorite aspect of this product?

One thing that really sealed the deal for me is how easy it is to record sessions right inside Meet. When we're onboarding new hires remotely, I can record the welcome meetings, benefits explanations, and HR compliance talks without juggling third-party apps. Being able to safely store these recordings means new team members always have a fallback if they forget a detail we covered.

What do you dislike most about this product?

Breakout rooms feel a little clunky compared to some other tools we’ve played around with.

What recommendations would you give to someone considering this product?

Google Meet has honestly kept our HR engine running smoothly during hybrid transitions. Whether it’s connecting with remote employees, running exit interviews, or even hosting our agency-wide "Mental Health Mondays," Meet has made it easy to stay human, even when we’re all just tiny faces on a screen.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Kavya D.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Great for Business but Lacks Some Fun Features

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

As a business tool, Google Meet works great. It integrates well with Google’s suite of tools, and you can easily schedule and join meetings. But if you’re looking for something a little more fun, it might not have all the bells and whistles.

What is your favorite aspect of this product?

Reliable and clear audio and video, even with large groups.

What do you dislike most about this product?

No virtual backgrounds, filters, or fun effects.

What recommendations would you give to someone considering this product?

Great for professional use, but if you’re looking for something with more flair for personal meetings or casual gatherings, you might want to check out other options.

Pros

Continually Improving Product
Reliable
Unique Features
Caring

Amanda P.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Google Meet Collaboration First Approach

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

AI powered noise cancellation blocks background sounds like typing, dogs barking or construction noise, so everyone can hear clearly.

What is your favorite aspect of this product?

Virtual backgrounds and blur effects help protect your privacy and keep things professional during meetings, especially when working from home or in public places.

What do you dislike most about this product?

Google Meet breakout rooms need manual setup and lack flexibility, making group work harder.

What recommendations would you give to someone considering this product?

Use Google Meet with Docs and Sheets for real-time collaboration during calls without extra software.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Camila A.

No Room for Miscommunication: Living Google Meet

Likeliness to Recommend

Pros

Kavya D.

Great for Business but Lacks Some Fun Features

Likeliness to Recommend

Pros

Amanda P.

Google Meet Collaboration First Approach

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support